N1 Casino - Player’s deposit is delayed and account access is restricted.

I deposited €50 directly through Trustly when I went to the casino, and when I started confirming the terms, the site wouldn't let me proceed, and the Accept button didn't work. I couldn't log back into the account because I couldn't provide any other information except for the Trustly login. You can't log in with Trustly unless you're making a deposit; it won't work just for logging in, and it probably wouldn't work even if I made another deposit. The chat support intended to contact the support team to get my money back. They instructed me to create a new gaming account and provide the deposit details I made, stating that the funds would appear in my gaming account after a few hours. But now it's been about a week, and the money hasn't appeared, and they no longer respond to emails. I've been in chat probably three times and sent 2-3 emails, but nothing progresses. I've attached an image of the deposit details.

Dear jony90,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Casino.

I went over the information you provided, please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot of your transaction history from your newly created account to confirm your 50€ deposit hasn't been credited yet?
• Do I understand correctly that after unsuccessfully trying to register using the 'pay and play' option you proceeded with the standard registration form in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

A picture of the wallet and history and the trustly link was where I deposited, pay and play.

Thanks for the explanation.

Has the deposit been credited since your last reply?

Please let me know.

It has not been credited to the game account or bank account.