HomeComplaintsN1 Casino - Player's deposit has not been credited.

N1 Casino - Player's deposit has not been credited.

Amount: €100

N1 Casino
Safety Index:High
Submitted: 21 Aug 2024 | Case closed : 26 Sep 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Germany had deposited €100 into the casino, but the funds were never credited to her account. She was advised to contact the payment provider and provide the casino with the deposit history and payment receipt for further investigation. However, due to a lack of response from the player to the team's inquiries, the complaint was rejected.

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3 months ago
Translation

I deposited €100 online, but it was never credited to my account.

Automatic translation:
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3 months ago

Dear Yessin90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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2 months ago
Translation

Thank you very much. I haven't paid anything there for a long time

Automatic translation:
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2 months ago

Dear Yessin90,

When exactly did you deposit? Did you forward the payment confirmation to the casino?

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2 months ago

Dear Yessin90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 months ago
Translation

I deposited it on June 30th. Unfortunately, the attempt to contact the online casino failed because I never received a response

Automatic translation:
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2 months ago

Dear Yessin90,

I hope you are doing well.

Could you kindly double-check to ensure that the funds have not been returned to your payment provider after the failed deposit attempt? It’s possible that the money was refunded automatically. To help us investigate further, could you please forward your complete deposit history from the casino, along with the payment receipt for the failed deposit, to nikolas.b@casino.guru?

Your cooperation is greatly appreciated, and we are eager to assist you in resolving this matter as efficiently as possible.

Thank you for your time and attention. I look forward to hearing from you soon.

Best regards,

Nick

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2 months ago

Dear Yessin90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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