The player made a deposit, but then the website was blocked by Swiss confederation. This complaint was successfully resolved.
N1 Casino - Player’s account was blocked due to the Swiss law.
Amount: €7,000
N1 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
They say they accept Swiss citizens I opened an account after the new Swiss law of July 1st, I deposited a lot and today after an hour from the deposit the Swiss confederation blocked the site therefore unattainable ... this is a fraud on their part accepting Swiss citizens without having authorization ... I lodged a complaint through the confederation to be able to get back all the deposited because although I in good faith risk a fine, I wrote several never today to the support and VIP department of the casino but without result ... (I put an indicative amount since I can no longer enter to calculate, but we're almost there)
Automatic translation:
Public
Public
4 years ago
Dear Raffaella,
Thank you very much for submitting your complaint. I am very sorry to hear about this problem. Please, be informed that this is not a fault of the casino, but I will try my best to help you. Since you wrote to the casino, I would recommend you to wait for their answer. Could you please forward the casino’s reply to me when you receive it?
Thank you in advance for your reply.
Best regards,
Kristina
