Player from Greece deposited money, won, and requested a withdrawal. Despite verifying his account and submitting the requested bank details, the casino deactivated his account without explanation and has yet to refund his deposit. We closed the complaint because the player stopped responding.
N1 Casino - Player’s account has been deactivated without explanation.
Amount: €30
N1 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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9 months ago
Translation
HELLO.I HAVE SEEN YOUR WORK AND IT IS AWESOME.CONGRATULATIONS AT FIRST.CONCERNING MY PROBLEM,I HAVE MADE A DEPOSIT IN N1 CASINO FROM GREECE.I DID INITIAL DEPOSIT OF 20 EUROS AND RECEIVED ANOTHER BONUS OF 20 EUROS.THIS THEY LOST THE BET AND I REPLACED BUT 10 WITHOUT BONUS. AFTER BETTING, MY ACCOUNT REACHED CLOSE TO 42 EUROS WHICH I GAVE WITHDRAWAL. MY ACCOUNT WAS VERIFIED (I HAD SENT THE REQUIRED DOCUMENTS) AND AFTER I GAVE MY WITHDRAWAL REQUEST IF I VERIFY THE CARD WITH WHICH I DEPOSITED.TO SURPRISE I WENT TO LOG INTO MY ACCOUNT TO SEND THE CARD AND I FIND OUT THAT THEY HAVE DEACTIVATED MY ACCOUNT. I AM IN CONTACT WITH THEM DAILY THEY HAVEN'T TOLD ME WHY THEY CLOSED MY ACCOUNT. THEY JUST ASKED ME BANK DETAILS (WHICH I SENT) TO BE RETURNED TO ME I AM STILL WAITING FOR MY DEPOSITS FOR A WEEK AND THEY KEEP TELLING ME TO BE PATIENT. THIS BEHAVIOR OF THEIRS IS UNACCEPTABLE AND I CAN DETECT INTENT TO FRAUD ON THEIR PART. ONE OF THE WORST CASINOS I HAVE SEEN. PLEASE CHECK WHAT THEY CAN DO EVEN IF YOU NEED FURTHER INFORMATION I'M AT YOUR SERVICE.
Automatic translation:
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9 months ago
Dear acid11,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise how long were you a player of the casino and when exactly was your account blocked? What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
When did the casino inform you they will be returning your deposit?
Please note when the casino decides to return deposits, this might take an unusually long time, up to several months in some cases in our experience.
Thank you very much in advance for your reply.
Best regards,
Tomas
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9 months ago
Translation
I REGISTERED RECENTLY THAT IS 8 DAYS AGO. I SENT THE DOCUMENTS AND IDENTIFIED MY ACCOUNT THE SAME DAY. THE ACCOUNT WAS BLOCKED ABOUT A WEEK AGO WHEN THEY ASKED FOR MY BANK DETAILS AND PROOF OF MY CARD FOR THE REFUND OF MY DEPOSITS AND STILL WAITING SINCE THEN.I PLAYED IN SLOTS AND SPECIFICALLY GODS OF TROY.
HOWEVER, THEIR BEHAVIOR IS UNACCEPTABLE AND WAITING SO MANY DAYS FOR 30 EUROS. NOT TO MENTION THE FACT THAT THEY DEACTIVATED MY ACCOUNT WITHOUT EXPLANATION.
HOPE I COVERED YOU. THANKS SO MUCH.
Automatic translation:
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9 months ago
Thanks for the explanation.
Do I understand correctly you made 2 deposits in the casino? Was the first deposit 20€ and the second deposit 10€? Is the casino returning you the 10€ deposit after they confiscated your winnings?
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9 months ago
Translation
Exactly. I deposited 20, I lost it, I re-deposited 10 and I have a total of 42 euros in the account after winning. the problem is how much but their whole behavior. Imagine how many people they have done all this to. Can you do something to get in touch with them?
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9 months ago
Before we contact the casino, please send me any relevant correspondence you received from the casino regarding your refund and account closure to my email at tomas@casino.guru
I'll await your reply.
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