N1 Casino - Player complains that the games do not work properly.

Amount: €300

N1 Casino

Safety Index:High Submitted: 13 Jun 2023 | Case closed : 28 Jun 2023

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

10 months ago

The player from Greece claims the casino has rigged games. The complaint was rejected because the player didn't respond to our messages and questions.

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i09930417

Visitor

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10 months ago

OriginalTranslation

Trying my luck at N1 casino in various providers and many slots I found that no game goes into bonus, scatter mode and the listed rtp has nothing to do with reality.

I also inform you that the games work in a reprehensible way, as they predict to the player that he will enter the bonus mode, but this never happens!

I also inform you that in the United States the latest event is observed in casinos, as a result of which the supervisory commissions do their job properly and close the companies of these fraudsters,

I hope your attention, far from N1 casino. It's a scam!!! They are scammers!! Post everywhere!!!

There is no question of good or bad luck. There is manipulation going on and the game monitoring and control committee needs to step in and shut this scam down!!

Automatic translation:

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Kristina

Deputy Complaints Team Lead

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10 months ago

Dear i09930417,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

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10 months ago

Dear i09930417,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Kristina

Deputy Complaints Team Lead

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10 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.