Marcus, a player from Germany, is complaining that N1 Casino confiscated his winnings for a reason of breaching the max bet limitation.
N1 Casino - Bonus winnings were confiscated.
Amount: €200
N1 Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Hi there
It was played with a bonus and according to the website Wager fulfilled over 100%!
Deviating conditions that represent something other than the white side so I was told that I played over the limit.
Now I was not only denied the payment but confiscated € 200 without replacement !!!
Very dubious and can only take my fingers off whatever I do.
Screenshot of the account and chat are saved!
Automatic translation:
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4 years ago
Hello Marcus.
Thank you very much for submitting your complaint through our website. We are sorry about your negative experience. Every bonus has specific bonus conditions which you can find on the casino website or in our review of the casino. Are you aware of breaking the maximal bet rule?
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4 years ago
Translation
No or no message was displayed nor the wager stopped but counted down properly.
Therefore, my conclusion is that the bonus conditions and the display on the website reflect different conditions and are therefore mutually exclusive.
From there I could have continued to play with the bonus and I would not have ordered the payout.
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4 years ago
Hello Marcus.
Thank you for providing us with the information we requested. We will now try to get in touch with the casino.
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4 years ago
Hello Marcus.
As we mention before by other ways, our bonus terms and conditions explicite said "Maximum bet while wagering: 5 EUR, 5 USD, 300 RUB, 50 NOK, 7 CAD. Unless otherwise stated."
https://www.n1casino.com/bonus-terms-and-conditions
The fact of using the Website confirms your consent with the Terms and Conditions. So, in the history of your gameplays we found out that you have exceeded the maximum bet while playing with the bonus. Sorry, but due to that we had to correct your balance to the deposit amount. We kindly ask you to observe our Bonus Terms & Conditions and be more attentive next time.
Sorry for any inconvenience caused and hope for understanding.
Dear Casino Guru complaints Team, let me, please, know if any additional evidence, namely screenshots of the player's gameplay, is required.
Best regards,
N1 Casino Managment
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4 years ago
Translation
Terms and conditions continue to contradict each other or how is it dealt with if there is no credit left ... will these players also be compensated?
I would like to report this casino to you for misleading the advertisement!
Unfair conditions and different terms and conditions .... a website is also a terms and conditions
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4 years ago
Hello Marcus and N1 Casino Managment.
Marcus, the casino has a max bet rule clearly stated in their bonus T&Cs and we also have this information in our review of the N1 Casino specified in every bonus. Are you aware of breaching it?
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4 years ago
Translation
No because, contrary to the terms and conditions, no information is given on the website.
In the sense of fairness, however, from my point of view, playing with a higher bet shouldn't be possible or what happens if after the first deposit another deposit was made without a bonus and I played with a higher bet?
Is the documented which money is used first?
No explanation from the casino either on the website or in the terms and conditions and therefore invalid under European law!
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4 years ago
Translation
Hello Marcus.
The maximum bet limit (5 EURO) only applies if you are playing with an active bonus.
https://www.n1casino.com/de/terms-and-conditions
Yours sincerely,
N1 casino
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4 years ago
Translation
Hello Marcus.
The maximum bet limit (5 EURO) only applies if you are playing with an active bonus.
https://www.n1casino.com/de/terms-and-conditions
Yours sincerely,
N1 casino
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4 years ago
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That's clear ... if I deposit € 50 with a bonus and more without ...
How is the money dealt with ... or which bet is used first?
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4 years ago
Hello Marcus.
Usually, the max bet applies for the deposit and bonus amount while the bonus is active but it depends on the casino. Of course, we are aware that rule like this should be enforced by the casinos. However, it is an industry-standard nowdays.
Unfortunately, we’re forced to reject this case because you have clearly breached the bonus T&Cs.
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