The player's unable to withdraw due an active bonus. The complaint was closed as the player stopped responding.
MyStake Casino - The player's unable to withdraw.
Amount: €250
MyStake Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I am unable to withdraw my 250 euros for an active bonus after when I cancel the bonus because I did not use it to win and I did not know what it was how I can solve this problem
Automatic translation:
Public
Public
2 years ago
Hello Fede777,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Do I understand it correctly that you are unable to withdraw due to an ongoing bonus? Was your 250€ accumulated with real or bonus money? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
