The player's unable to verify due an error when uploading documents. The complaint was rejected as the player stopped responding.
MyStake Casino - The player's unable to verify.
Amount: €370
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I am unable to upload the documents for the verification of identity and residence as the message that I am sending you attached appears 
Automatic translation:
Public
Public
2 years ago
Hello Gabriele,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did this error occur? Did you already contact the casino regarding this issue or tried to send them your documents through e-mail and if yes, what did they respond? Were any of your documents already approved?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Hello Gabriele,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond from you within the next 7 days.
