HomeComplaintsMyStake Casino - The player accidentally claimed a bonus.

MyStake Casino - The player accidentally claimed a bonus.

Amount: €50

MyStake Casino
Safety Index:High
Submitted: 31 Jan 2023 | Case closed : 15 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player accidentally claimed a bonus and is unable to cancel it. The complaint was closed as the player stopped responding.

Public
Public
1 year ago
Translation

I activated the bonus by mistake and now I can't play and I don't want to do what it asks me to do, that's why I would like to cancel it and thus be able to play or withdraw my money I hope you respond quickly and fix the problem

Automatic translation:
Public
Public
1 year ago

Hello Ionel_lm7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When and what kind of bonus did you claim? Did you play with the bonus balance or you left it as you claimed it? Did you contact the casino for canceling the bonus and if yes, what did they respond?

Looking forward to your answer.

Regards,

Nick

Public
Public
1 year ago

Dear Ionel_lm7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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