The player accidentally claimed a bonus and is unable to cancel it. The complaint was closed as the player stopped responding.
I activated the bonus by mistake and now I can't play and I don't want to do what it asks me to do, that's why I would like to cancel it and thus be able to play or withdraw my money I hope you respond quickly and fix the problem
Hello Ionel_lm7,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? When and what kind of bonus did you claim? Did you play with the bonus balance or you left it as you claimed it? Did you contact the casino for canceling the bonus and if yes, what did they respond?
Looking forward to your answer.
Regards,
Nick