Spin Samurai Casino Review

Name: Spin Samurai Casino Review
Item: Spin Samurai Casino
Rating: 9.0

9.0/10Safety Index Very high by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Visit Casino

Show company details

Payment methods

Show all (28)

Withdrawal limits

per month

€15,000

per week

€5,000

per day

€1,000

Owner Dama N.V.

Operator Dama N.V.

Platform SOFTSWISS

Established 2020

Estimated annual revenues

> $5,000,000

Licensing Authorities

OverviewBonusesUser reviews30Safety Index explainedDiscussion24Payment methods28

Spin Samurai Casino Review

In this review, Spin Samurai Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.

Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Spin Samurai Casino scored a Very high Safety Index of 9.0, which places it among the safest and fairest online casinos on the internet. Proceed with reading our Spin Samurai Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Is Spin Samurai Casino fair and safe? Safety Index explained

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of Spin Samurai Casino, we read and assessed Terms and Conditions of Spin Samurai Casino in-depth. We noticed some rules or clauses, which were unfair, however, we do consider the T&Cs to be mostly fair. An unfair or predatory rule could potentially be leveraged to deny the players their rightful winnings, however, our findings for this casino were minor.

Spin Samurai Casino is a medium-sized online casino based on our estimates or collected information. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

To our knowledge, Spin Samurai Casino is absent from any significant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

Taking into account all factors in our review, Spin Samurai Casino has scored a Safety Index of 9.0, representing a Very high value. This casino is an excellent option for most players who are in search of an online casino that is committed to fairness.

Note: Spin Samurai Casino is linked to 3 other online casinos, based on the information we've collected. The Safety Index of Spin Samurai Casino takes into account the qualities of all the interconnected online casinos.

T&Cs of Spin Samurai Casino evaluated

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Spin Samurai Casino to be mostly fair.

Note: You can find our specific findings from the T&Cs evaluation here.

Spin Samurai Casino player complaints

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 1 complaints directly about this casino in our database, as well as 1 complaints about other casinos related to it. Because of these complaints, we've given this casino 105 black points in total, out of which 86 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Spin Samurai Casino user reviews and feedback

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

Based on the 30 user reviews of Spin Samurai Casino in our database, it has a Good User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Company information and licenses of Spin Samurai Casino

Spin Samurai Casino is in the ownership of Dama N.V. and has an annual revenue estimate greater than $5,000,000. Based on the categorization we use, this makes it a medium-sized online casino.

Spin Samurai Casino holds licenses issued by licensing authorities in these geographic areas: Curaçao (Curaçao Gaming Control Board), Comoros (Anjouan Gaming).

Withdrawal limits, win limits, and payment method options

Spin Samurai Casino supports 28 payment methods. This includes: Skrill, Neteller, PaysafeCard, Payz (ecoPayz) , VISA, Mastercard, Maestro, Neosurf, Bitcoin (BTC), AstroPay, idebit, Siru Mobile, Bank transfer, Flexepin, Jetonbank, MiFinity, Jeton, Bitcoin Cash (BCH), Rapid Transfer, Tether (USDT), Litecoin (LTC), Ethereum (ETH), Ripple (XRP), Dogecoin (DOGE), Interac, MuchBetter, Coinspaid, CashtoCode.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits	Win limits
EUR 1,000 per day	No win limit
EUR 5,000 per week
EUR 15,000 per month

Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. Languages and customer support options available at Spin Samurai Casino are displayed in the table below.

Language	Website	Customer support	Live chat
English			24/7
German			24/7
Italian
French
Norwegian
Arabic
Polish

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Spin Samurai Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, Spin Samurai Casino has an average customer support.

Spin Samurai Casino casino games and slots

Spin Samurai Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

The casino's game library includes titles from 137 providers. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, TaDa Gaming, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, Rabcat, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, Realistic Games, Belatra Games, MrSlotty, Relax Gaming, Quickfire, Ainsworth, Bullshark Games, Lucky Games, Jelly, PearFiction Studios, Adoptit Publishing, Fantasma Games, Reel Life Games, Old Skool Studios, Half Pixel Studios, Platipus, Slotopia, Altente, Lucky Streak, Amigo Gaming, Trusty Gaming, Wildcat Gaming, Mancala Gaming, Boomerang Studios, Spadegaming, All For One Studios (ALL41), Northern Lights Gaming, Reevo, Bitpunch, Mascot Gaming, Four Leaf Gaming, Triple Edge Studios, Amusnet, PGsoft (Pocket Games Soft), Reel Play, Gameburger Studios, Neon Valley Studios, HungryBear, Iconic21 (BETER Live), AvatarUX, Peter & Sons, Kitsune Studios, 3 Oaks Gaming, CT Interactive, Winfinity, Stormcraft Studios, 4ThePlayer, Spin Fury Gaming, Gacha studios, AceRun, Smartsoft Gaming, Prospect Gaming, Groove, Swintt, SpinOn, Slingshot Studios, Backseat Gaming, Alchemy Gaming, Ad Lunam, Bulletproof Games, GONG Gaming Technologies, Reflex Gaming, BF Games, Ace Roll, Fortune Factory Studios, Spribe, TrueLab Games, NowNow Gaming, Bang Bang Games, Foxium, Onlyplay, Games Inc., Nucleus Gaming, VoltEnt, Switch Studios, Gamebeat, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Champion Club, SpinPlay Games, Winspinity, Gamzix, 1spin4win, Zillion Games, Popiplay, Apparat Gaming, Just For The Win, PatePlay, n2-LIVE, Thunderspin, Barbara Bang, Silverback Gaming, Clawbuster, Snowborn Games, Electric Elephant, 7Mojos, Hacksaw Gaming, Netgame, Print Studios, Ruby Play, Orbital Gaming, Ka Gaming.

Spin Samurai Casino bonuses and promo codes

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. There are currently 4 bonuses from Spin Samurai Casino in our database, and all offers are listed in the 'Bonuses' section.

Note: For more information about this casino's offers, check out our separate page dedicated to Spin Samurai Casino bonuses.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (28)

Withdrawal limits

per month

€15,000

per week

€5,000

per day

€1,000

Games

Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (7)

English customer support

All languages (2)

English live chat

All languages (2)

Game providers

Show all (137)

Casino screenshots

spin_samurai_casino_game_gallery_desktop

Positives

Multiple currencies in one account
Live chat support is available 24/7
Deposit, play and withdraw directly in Bitcoin
Massive selection of games including wide variety of live dealer games

Negatives

Not all payment methods are available for all countries

Interesting facts

When player's balance is at least 10 times greater than the total sum of his deposits, they will be limited to € 5,000 (or currency equivalent) for withdrawal per month. In other cases the maximum withdrawal amount per month is € 10,000
Deposits need to be wagered 3x before a withdrawal is requested
Small international casino

Author: Kristina Underwood Last updated: 26 Nov 2025 Anything incorrect or missing? Let me know

Spin Samurai Casino bonuses

Browse all bonuses offered by Spin Samurai Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews of Spin Samurai Casino

This is a place to share experience with Spin Samurai Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 30 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

elgnralbeboshy

Bronze

Israel

• 8 months ago

Spin Samurai Casino offers a fun and reliable gaming experience. The site features an attractive and user-friendly design, along with a wide range of games from top developers like NetEnt and Microgaming. The promotional offers and welcome bonuses are generous, and there’s a loyalty program that rewards regular players. Deposit and withdrawal processes are fast and secure, with 24/7 customer support available. Overall, Spin Samurai Casino is an excellent choice for online casino enthusiasts.

Spin Samurai Casino

Good Day elgnralbeboshy,

Thank you so much for your wonderful review! We're thrilled to hear that you’re enjoying the fun and reliable gaming experience at Spin Samurai Casino. It’s great to know that you appreciate our user-friendly design, diverse game selection, and generous promotional offers. We’re also happy to hear that our deposit/withdrawal processes and 24/7 customer support have met your expectations. Your feedback means a lot to us, and we’re excited to continue providing you with an excellent experience. We look forward to welcoming you back soon! Happy gaming!

Kind Regards,
Spin Samurai Casino

clary46120

Bronze

Australia

• 1 year ago

@spin samurai there's a few mentions about popups during game plays, your response is (sincerely apologize) but yet do nothing about it, I know for a fact one of the popups is in produced by your system so I'm told, which stops the current turns resulting if loss of wagers most of the time.
Let's also talk about glitching games, there are a fair few games that do nothing but glitch every turn sometimes stopping on bouns and free spin features glitch and continue rolling resulting in skipping that feature. That said, it's like a form of cheating players out of wins and wagers.
sincerely apologize? Yeah right, your actions will speak louder then words when correcting the problems,
Would you like a few screen recordings to prove my statement here?
Sad though because at one stage your game site was probably one of better ones I've found yet, now it's totally the opposite, absolute rubbish

Games constantly glitching

Spin Samurai Casino

Good day clary46120,

Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience caused by the pop-ups and glitches during gameplay. We understand how disruptive this can be and are committed to investigating the matter thoroughly.

Our team is aware of the problems affecting some of the games, particularly during bonus rounds and free spins, and we are working to resolve these technical issues as quickly as possible to ensure a smoother gaming experience for all players.

If you’d like, you can send any screen recordings or additional details to [email protected], which will help us address the issues more effectively.

We deeply value your feedback, as it helps us improve our services. We apologize again for the frustration caused and appreciate your patience while we work to address these concerns.

Best regards,
Spin Samurai Casino

marciogardiniweb55

Platinum

Brazil

• 1 year ago

After making a deposit at Spin Samurai Casino, I ran into problems with customer service because my bonus wasn't credited automatically. When I tried to contact support, I was faced with a rather frustrating situation: the site doesn't offer live chat options or any other immediate support. Eventually, I managed to find a way to contact them, and my bonus was credited. However, the experience was very unpleasant, leading me to request that my account be closed, as I have decided that I will never deposit at this casino again. The reasons for my dissatisfaction include the lack of live support, the rejection of documents without clear explanation and complicated rules.

instant deposit
deposito instantaneo

very complicated customer support
suporte ao cliente muito coomplicado

Spin Samurai Casino

Good Day marciogardiniwe,

Thank you for sharing your experience with Spin Samurai Casino. We’re sorry to hear about the difficulties you encountered, especially with the customer service and bonus crediting process. It’s concerning that you had to go through such an inconvenient process to resolve your issue, and we understand how frustrating that must have been.

We appreciate you bringing this to our attention and sharing your feedback. If you have any further concerns or if there’s anything else we can assist you with, please don’t hesitate to reach out.

Kind Regards,
Spin Samurai Casino

Caly1958

Bronze

Canada

• 1 year ago

Registration,verification of email, profile setup, and redemption of FS was relatively simple. My first impressions weren't great though because while I was trying to fill out my profile information, etc. I kept getting promotional pop-ups. I figured while annoying, it was just while navigating the site, not a big deal. Well, I was wrong. After redeeming my free spins and starting game play the pop-ups continued and do not close unless you manually close them. I actually didn't even complete my free spins. If I had paid money, I would be extremely perturbed. 100% would NOT visit that site again

Pop-ups
Advertising during game play

Spin Samurai Casino

Dear Nicholle,

Thank you for sharing your experience with us.

We sincerely apologize for the inconvenience you encountered with the promotional pop-ups and advertising during gameplay. Your feedback is invaluable, and we're sorry that it impacted your enjoyment of the site, especially during your free spins.

Please know that we take your concerns seriously and are committed to improving the user experience. We’re actively working on minimizing disruptions to ensure smoother and more enjoyable gameplay for all our users.

We hope you’ll consider giving us another chance in the future.

Thank you once again for your feedback, and we apologize for the inconvenience.

Best regards,
Spin Samurai Casino

XAbruzzii

Silver

Germany

• 1 year ago

Good day,

I received a 100% bonus via email with which I deposited €300 and was able to use the bonus and win €10,000!!!
Account is verified.
First withdrawal of 1000€ was rejected without reason.
After I contacted the live chat I was also told that it was rejected for no reason and that I should submit a new request.
I'm curious to see how this develops. I only have one option to withdraw €1000 per day.
I'll give a better rating if anything changes!

Edit: best site I've ever played on!!!
1 payout has been made!

Top wins
Top gewinne
Top bonuses
Top boni

Payment is cancelled without reason
Auszahlung wird storniert ohne Grund
Chat doesn't help
Chat hilft nicht weiter

Spin Samurai Casino

Hi Xabruzzii,

Thanks for your feedback.

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!

Sincerely,
Spin Samurai Casino

Juzzy92

Bronze

Australia

• 1 year ago

Deposited 3 days ago with eth.
Which they informed it could take up to 4 hours which I completely understand.

3 days later and my deposit still isn’t here.

Do not go to this site

Everything

Spin Samurai Casino

Good Day Juzzy92,

Thank you for providing feedback.

I'm sorry to hear that your experience with us was unpleasant.

I completely understand your disappointment. Waiting for a few days for your deposit to be posted can be inconvenient as we realize that you would love to play and have some entertainment.

In most circumstances, the deposit reflects immediately on your account; however, there may be times when the payment service provider is experiencing technical difficulties.

I can assure you that we take these matters seriously and do our best to get them resolved as soon as possible.

We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.

Please feel free to contact us via email at [email protected]. You can also contact us via live chat; we are available 24/7.

Kind Regards,
Spin Samurai

kszysio

Platinum

Poland

• 1 year ago

I take bonus from email win 1k. sent document for veryfity and waiting for cashout.
Casino have big problem. Casino without suport contsct.
Not chat, no email adress. only messge but didint answer to my questions. i dont know what wrong about ine document and dont have how ask
now neutral review and waiting for coming soon
edit: 25.03
cashout complete
Polecam to kasyno!

Spin Samurai Casino

Hello, kszysio

We are sorry to hear that you have had difficulties with your verification process.
As you know, the verification process is tied to the withdrawal policy. And yes, even for card/s that you no longer have but used in the casino, you would still need to verify it.
Also, if the photo is cropped or the receipt you provided has an incorrect or unclear reference number, our payments team will decline the document. However, you will be given instructions on how to upload it correctly.

We are happy that you eventually were able to receive your winnings, we will be trying to maintain and improve your gaming experience. And if you still have some questions - don't be shy to message us!

May your gameplay will be even more entertaining, master!

Sincerely, Spin Samurai Casino

trpevskik

Bronze

Australia

• 1 year ago

as
Dodgy as. Never won anything at all and then when I asked to close my account they said sorry we can't do that as you are a valued customer!! What the actual..
I will never play with these guys again

Spin Samurai Casino

Hello, trpevskik

We sincerely apologize for the frustration you've experienced with our services.

Regarding your comment about never winning, it's important to note that the Return to Player (RTP) percentage varies across different games, and while winning streaks can fluctuate, our games are designed to be fair and provide an enjoyable experience for all players.

We're truly sorry to hear that you're considering closing your account. As a valued customer, we always strive to address any issues or concerns you may have. We constantly work on improving our services and welcome any feedback you may have to help us enhance your gaming experience.

We would like to encourage you to reach out to us again either via our chat support or through our email address: [email protected]
Our dedicated team is here to assist you and ensure that your experience with us is nothing short of excellent.

Once again, we apologize for any inconvenience caused and hope to have the opportunity to regain your trust and continue providing you with top-quality gaming entertainment.

Sincerely, SpinSamurai Casino

QueenLea

Silver

Germany

• 1 year ago

Third welcome bonus and simply with a 10€ deposit and 1300€ wagering managed to be able to request a payout of 730€ :) I think it's great. I still had to upload documents for verification, which were checked a day ago.. now I'm waiting for the payout to be approved 🥰🙈👍🏼👍🏼

Addendum: Payout took 2 days (I assume because of the weekend).
Therefore very quickly.
Nice page !! Keep it up Dama Nv 🎉🎉🙈👍🏼

Top games
Top Spiele
Big win
Big Win

Spin Samurai Casino

Hello, QueenLea

Thank you for such a high rating. Your feedback is truly appreciated!

Congratulations on your winnings, master! We are beaming to know that our platform brings joy to our players.
We'll enhance our skills to make a gaming experience for our clients even better.

Sincerely, SpinSamurai Casino

marcinqszwed

Silver

Poland

• 1 year ago

The casino itself is very good, it's nice to play a lot of good games
If someone likes samurai, the setting is very good, the website is smooth, nicely made, I won a lot on my first visit to the casino and every 24 hours there was a daily limit of 800 euros in my account, which pissed me off a bit because other withdrawal methods disappeared somewhere, e.g. to a bank account. It is known why these restrictions are used. They use tricks from the casino manual, but in a non-intrusive way, without rudeness. So I consider the casino trustworthy and good. If they have a good manager and take care of the players, they have the potential to be a top team.

Selection of games
Wybór gier
Smooth side
Płynna strona
They pay out money quickly
Szybko wypłacają pieniadze
You get a lot of free spins during the game and collect them whenever you want without any traps
Dużo darmowych spinów dostajesz w trakcje gry odbierasz kiedy chcesz bez pułapek
Live chat helpful and polite
Live chat pomocny uprzejmy
It stays with me forever
Zostaje na stałe u mnie

For me personally, verification requires too much data to go through at once
Dla mnie osobiście weryfikacja zbyt dużo danych wymagaja ale do przejscia na raz
These marketing tricks keep your money there for as long as possible. But within acceptable and truly elegant limits.
Te marketingowe sztuczki żeby jak najdłużej twoje pieniądze były tam. Ale w granicach akceptowalnych i naprawdę eleganckich.
There are only a few withdrawal methods, but the same ones as you deposited
Metody wypłaty mało tylko jedna wsumie ta sam co wplacales

Spin Samurai Casino

Hello, marcinqszwed

We apologize for answering in English.

Thank you for your detailed and positive feedback. We're delighted to hear that you enjoy our casino, find the game selection appealing, and appreciate the smooth and well-designed website. It's fantastic to know that you had a winning experience, particularly with games featuring a samurai theme.

We're grateful for your acknowledgment of the fast payout process and the helpfulness of our live chat support. Your mention of the pros and cons provides valuable insights for us to enhance our services further.

We appreciate your understanding of the verification process. While we aim to ensure a secure gaming environment, we are actively reviewing and optimizing our procedures, adding new deposit and withdrawal methods, to streamline the verification without compromising on security.

Sincerely, Spin Samurai Casino

Dwayne8365

Bronze

Ireland

• 2 years ago

I will leave this as neutral for now as I will see how my withdrawal process goes. First impressions are good and I find the site smooth and easy to use. Good choice of games and providers. I will give more detailed review after withdrawal process...

Large selection of games and providers
Friendly and helpful live chat
Good bonuses

Should be better responsible gambling options

Spin Samurai Casino

Hello, Dwayne8365

Thank you for taking the time to share your initial thoughts with us. We appreciate your positive feedback on our games and gaming providers. It's great to hear that you find our site smooth and user-friendly.

We look forward to assisting you further with your withdrawal process. Please keep in mind that withdrawals are closely tied to the verification of your gaming account, which is a standard procedure to ensure the security of your funds. Even for card/s that you no longer have but used in the casino, you would still need to verify it. Also, if the photo is cropped or the receipt you provided has an incorrect or unclear reference number, our payments team will decline the document. However, you will be given instructions on how to upload it correctly.

If you have any specific preferences or concerns regarding responsible gaming options, please don't hesitate to reach out to our support team via live chat. They will assist you kindly by providing all options that are available. We're committed to promoting responsible gaming practices and will be happy to assist you with any requests you may have in this regard. You may also check this page: https://www.spinsamurai.com/en-au/responsible-gaming

Thank you again for choosing our platform, and we look forward to providing you with an excellent gaming experience. Please feel free to share more detailed feedback after your withdrawal process, your insights are valuable to us.

Sincerely, Spin Samurai Casino

biginkedaussie

Platinum

Japan

• 2 years ago

If you are a normal casino player this is a reliable casino, it will withdraw, it will give you offers with normal promos and tournaments.

But if you are a vip kind of player dont you dare spend here, they have tried to put down my vip treatment to 5% I get one extra tournament which I think is rigged, I can do 30 aud per spins for an entire day and I never break top 10. the point system is brutual 30 aud is 1 point, im up to 25400 points = 750.000 wagered and it has to be in raw money, ive deposited 84 pages x 10 per page and spent over $35000.

And somehow the terms and conditions for vip say you will get more bonuses and more appreciation but its the opposite once they know you spend they destroy it all. ive never heard of a casino with 5% and we arent even discussing cashback we are discussing cash bonuses that have big wagers.
I am trying to fight this now, its very terrible they also have no one to call so you cant directly speak to management, I was told the new management did this but they dont have this in writing which is already misleading and not right. stay away big spenders

safe, perfect casino for regular players, fast withdrawals
good game play, good range, easy to navigate enough promos for regular players, tournaments for regular players.

the worst casino ive ever played at for a vip level player, terrible percentages, as you build your portfolio and vip level status things become worse, stay away big spenders and vips
no ability to contact anyone via phone so they avoid when there is a bigger issuer, very difficult for this as a business and strange.

Spin Samurai Casino

Hello biginkedaussie,

Thank you for taking the time to share your concerns and feedback with us.

Firstly, regarding bonuses, I understand you may have certain expectations as a VIP player. Our casino offers a range of bonuses and promotions subject to specific terms and conditions.

I am happy to hear there are certain features of our casino that you enjoy and I am equally sad to hear you are not happy with our bonus offers. Fortunately, the entertainment industry is constantly changing and we hope to see a bonus for you to enjoy in the near future.

As VIPs for our casino, we take these matters seriously and want to address your concerns with your account manager if you would be so kind as to provide me with your email address, please.

We want to emphasize: We aim to provide a high-quality VIP experience, which includes exclusive bonuses and personalized support. And we are always open to feedback on improving our offerings.

At Spin Samurai, we would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.

Sincerely,
Spin Samurai

hbomb420

Bronze

United States

• 2 years ago

amazing casino has a Lot to offer, many games and great customer service

Spin Samurai Casino

Hello, hbomb420

Thank you for reviewing our casino.
We are thrilled to know that you are enjoying it. Our primary priority is to do everything possible to see such reviews.

Wishing you nothing but luck in your gameplay, master!
Sincerely, Spin Samurai Casino

Kartolo83

Silver

Indonesia

• 2 years ago

This casino is very disappointing, when we make a deposit it is processed quickly but when we make a withdrawal it takes a very long time, and what doesn't make sense is when we do a shutdown on a holiday/weekend he won't process it but if he makes a deposit he will always process it... ,

nothing good in my opinion

many unlockable games have a lot of reasons that don't make sense and many more in my opinion

Spin Samurai Casino

Hello Kartolo83,

We appreciate your time in reviewing our casino.
To address your concern, please remember that passing the verification is part of the withdrawal process.
Also, all payment methods used in the casino need to be verified. Additionally, our payments team will decline the document if the photo is cropped or the receipt you provided has an incorrect or unclear reference number. However, you will be given instructions on how to upload it correctly, and once all is there, our relevant department will check it as soon as possible.
In the withdrawal process with different payment providers, some transactions could take up to 3-7 banking days.
If you still have any questions, please feel free to contact us via email at [email protected].
You can also contact us via live chat, we are available 24/7.

Sincerely, Spin Samurai Casino

Whooky

Silver

Austria

• 3 years ago

Deposited and played with the welcome bonus, the €200 was gone in a few minutes with no chance of winning, I don’t think I have to say more here, everyone can form their own opinion, but I definitely cannot recommend this casino.

EDIT 11/30/2022 - I tried to contact the live chat and they wouldn't help me. Here is just a small excerpt from the chat:
It seems that you didn't have much luck, and sadly we are unable to add any other bonuses at the moment since you were given many bonuses for your deposit.

Why are you answering here if you don't mean it seriously? Because it looks good? Maybe it should show that you are trying? But you're not, nobody wanted to check my account. And you didn't meet me in any way.

EDIT 12/08/2022
I have changed my rating to 4 stars. The reason for this is the VIP manager Zoey, who is very concerned about me and that is not always a matter of course. Thank you Zoey!

VIP Manager Zoey
Zoey des VIP-Managers

Spin Samurai Casino

Hello Whooky,

Thank you for contacting our chat support, and we apologize if you feel we couldn't resolve your concern.
Our players' experience is our top priority. We want to ensure that aside from the entertainment they get from playing, we also provide a gesture of goodwill to express how much we value our players.
And as a valued player, we assigned an account manager to you to make your experience with our casino better, and she will be in touch via email. Please standby for it.

Sincerely, Spin Samurai Casino

cassie333

Unregistered user

Canada

• 3 years ago

My first time at this Casino the bonus wagering is a bit high but my winning & withdraw was great deposit $15. + bonus withdraw $450. leave in $50. confirmation for withdraw accepted 10 hours this is the best I ever got from a Casino . Thank you

For this day 10/10

Spin Samurai Casino

Hello dodge5000,

Thank you for sharing your feedback with us!
We're happy you enjoy your experience at Spin Samurai :)

Wishing you great gameplay!

Sincerely, Spin Samurai Casino

Sweets55

Silver

Canada

• 3 years ago

One of thee best casino's I've played at by far.
No complaints. Customer service. Vip manager ers make you feel welcome.

100% very down to earth you

Not a bad thing to say

Spin Samurai Casino

Dear Sweets55,

Thank you for taking the time to share your feedback with us!
We're happy having you as part of our Spin Samurai family :)

We wish you great gameplay!

Sincerely, Spin Samurai Casino

rile15

Platinum

Slovenia

• 3 years ago

A good casino has a lot of games, the bonus is somewhere in the middle

What can I say good about that casino, while you are paying, the chances of winning in the negative are good, I will write why, mostly the casino is nice, there are many games.
Sta da kazem dobro o tom kazinoju,, dok uplačuješ dobre su šanse za dobitak u negativu ču napisati zašto, uglavnom kazino je fin ima mnogo igara.

The negative side of that casino is that the first time you want to raise money, problems start, there are no more good winnings, to say the least, and what's worse, they forget to transfer money, you contact the agent, he just writes that he will check it and wait and wait and wait and nothing, no answer no money, disaster
Negativna stran tog kazinoja je dok prvi put hočeš podoči novac počnu se problemi, odmah više nije dobrih dobitaka, da kažem minimalni, a šta je najgore zaborave ti nakazati novac, kntaktiraš agentom on ti samo napiše da če to da provjeri i čekaš i čekaš i ništa, nema odgovora nema novca, katastrofa

Spin Samurai Casino

Dear rile 15,

Thanks for taking the time to send us your message.
Your opinion is important to us and improvement of our service!

We're sad to hear you had difficulty collecting your winnings and that you felt the help provided was insufficient.

Please see this link for additional information on withdrawal terms and conditions:https://www.spinsamurai.com/en/terms-and-conditions

Also, we'd be happy to check your account and provide you with the best solution if you could supply us with the email address used for your account.

Looking forward to getting your reply!

Sincerely, Spin Samurai Casino.

SuperKyzer

Gold

Canada

• 4 years ago

Great provider choices, and the layout is ok... there is ONE MASSIVE problem with this casino: When your funds are low, there is an automatic POP UP window that keeps popping up to encourage one to deposit. So, this starts happening at about $2 left in your account... the pop up came up and of course, you must click on the X's to get rid of it, and that takes a moment to do... so... it me my AVIATOR game (Spribe). They did offer me some free spins, but, I could have made over $4 on what I had left and the free spins got me under $1. Do NOT play the AVIATOR game there, it will not end well if you are under $2 balance.

Great choice of providers

Pop up window to deposit - VERY troublesome!

kevin040195

Bronze

Germany

• 4 years ago

Unfortunately had a very bad experience.

In the live chat there is never anyone and you don't get an answer by e-mail, although it is important I wrote an e-mail twice about a permanent account closure due to problems. 1 week later neither an answer nor an account closure!

Safety Index of Spin Samurai Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Spin Samurai Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.0/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Detection of some betting techniques while wagering bonuses may result in confiscated winnings
T&C copied from the casino's website (in English):
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Complaints about Spin Samurai Casino and related casinos

(85)

85All3Opened1Unresolved31Resolved50Rejected

Complaints directly about Spin Samurai Casino

Current status Waiting for Casino Guru to reply 3d 9h 29m 59s

Player’s account remains active despite self-exclusion request.

The player from Austria registered at Spin Samurai and attempted to set a deposit limit due to his gambling behavior but found no limit applied. Despite requesting account closure due to gambling addiction, he still has access and has incurred losses of €1359. He seeks assistance in closing his account and recovering his losses.

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Opened Submitted: 03 Dec 2025

Our verdict Player stopped responding

Player's withdrawal request is delayed.

The player from Australia faced repeated withdrawal issues after his requests were rejected due to confusion over the card used for deposits. He submitted screenshots of a different card and attempted a bank transfer, but both requests were denied with unclear explanations. He wanted his $50 back to discontinue playing at the casino. The Complaints Team was unable to provide a resolution due to the player's lack of response to inquiries, leading to the closure of the complaint at that time.

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Closed Submitted: 07 Jul 2025

Disputed amount: A$50

Our verdict Other

Player is frustrated with promotion restrictions.

The player from Ontario was disappointed after attempting to register for a promotion that required her address, which was not included in the available options. She felt that her time and money were wasted on the registration process. The issue was resolved by the Complaints Team acknowledging the player's experience and confirming that players from Ontario were restricted from participating. The team had forwarded the concern to the relevant department for future updates but was unable to change the casino's jurisdiction policies, leading to the closure of the complaint.

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Closed Submitted: 16 Jun 2025

Disputed amount: C$5

Our verdict Other

Player’s VIP benefits are delayed and unfulfilled.

The player from Australia, a level 7 VIP at Spin Samurai Casino, expressed frustration over not receiving the benefits promised for his loyalty, including cashback and exclusive promotions. Despite repeated assurances from management about rectifying the situation, he had seen no action taken after several months of communication, leading him to feel deceived by the casino's claims of VIP support. The complaint was closed at the player's request, as he wished to address issues with other casinos while leaving the option to reopen the complaint in the future. We acknowledged his decision and remained available for assistance if needed.

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Closed Submitted: 28 Mar 2025

Disputed amount: A$800

Our verdict Player stopped responding

Player’s withdrawal has been delayed.

The player from Australia had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had extended the investigation period but ultimately had to reject the complaint due to a lack of response from the player, which prevented further investigation into the issue.

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Closed Submitted: 12 Feb 2025

Disputed amount: A$1,500

Our verdict Case closed

Player’s winnings haven’t been received yet.

The player from New Zealand had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved after the player confirmed that their account was fully verified and that previous withdrawals had been processed easily. The Complaints Team marked the complaint as resolved upon receiving confirmation from the player, who expressed satisfaction with the outcome.

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Resolved Submitted: 09 Feb 2025

Disputed amount: NZ$3,000

Our verdict Case closed

Player's withdrawal is delayed and unresolved.

The player from Australia faced repeated excuses from the casino regarding a withdrawal request that had been canceled for five days. Issues cited included payment method restrictions and technical problems. The player's VIP manager had initially offered compensation but then failed to respond to further inquiries. The issue was resolved after the player provided proof of correctly filling out the withdrawal details, which led to the finalization of the withdrawal request. The complaint was marked as 'resolved' by the Complaints Team.

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Resolved Submitted: 30 Jan 2025

Disputed amount: A$2,700

Our verdict Player stopped responding

Player's withdrawal requests have been canceled.

The player from Alberta faced repeated issues with withdrawing winnings from Spin Samurai after depositing $30. Despite document approval and initially submitting a request for $2,900 and then $5,000, both withdrawals were canceled due to claims of needing proper proof of deposit. The Complaints Team attempted to gather more information by asking the player several questions but received no response. As a result, the complaint was rejected due to lack of communication from the player.

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Closed Submitted: 23 Jan 2025

Disputed amount: C$5,000

Our verdict Other

Unjustified Delays and Account Closure Over 1 Ethereum Withdrawal Request

The player from Australia had requested a 1 Ethereum withdrawal from Spin Samurai on November 25th but faced delays, an account closure, and repeated KYC demands. Despite providing all documents, the casino continued to delay the process, refusing to credit the original Ethereum address and insisting on a bank withdrawal. The player sought immediate resolution and account reinstatement. The Complaints Team reviewed the situation and decided to reject the complaint, stating that any cashback bonuses and tournament winnings were not owed after the account closure due to the player's suicidal threats. Only real money funds were to be returned, which the casino confirmed had been processed.

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Closed Submitted: 20 Dec 2024

Disputed amount: Ξ1

Our verdict Case closed

Player believes that their withdrawal has been delayed.

The player from Australia had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The issue involved multiple cancellations of his withdrawal, despite having provided all required documentation and completed the necessary wagering. After escalating the matter to the Complaints Team, the withdrawal was finally processed and received after the player indicated he would file an official complaint. The matter was resolved successfully.

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Resolved Submitted: 27 Nov 2024

Disputed amount: A$1,050

Show more complaints (+10)