HomeOnline CasinosSpin Samurai Casino Review
Spin Samurai Casino Review
Doesn't accept players from Ohio
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Find on Google
Payment methods
Show all (25)
  • Skrill
  • Neteller
  • PaySafeCard
  • Payz (ecoPayz)
  • VISA
  • Mastercard
  • Maestro
  • Neosurf
Withdrawal limits
 per month
€5,000
 per week
€5,000
 per day
€1,000
Dama N.V.
2020
> $5,000,000
OverviewBonusesUser reviews34Safety Index explainedDiscussion24Payment methods25
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Spin Samurai Casino Review

In this review, Spin Samurai Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.

Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Spin Samurai Casino has an Above average Safety Index of 7.6, making it a viable choice for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Proceed with reading our Spin Samurai Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Is Spin Samurai Casino fair and safe? Safety Index explained

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of Spin Samurai Casino, we read and assessed Terms and Conditions of Spin Samurai Casino in-depth. We found some rules or clauses that were not favorable. Based on our findings, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. Because of our findings, we recommend proceeding with caution if you decide to play at this casino.

Spin Samurai Casino is a medium-sized online casino based on our estimates or collected information. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

To our knowledge, Spin Samurai Casino is absent from any significant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

On the whole, also considering other contributing factors in our assessment, Spin Samurai Casino has achieved a Safety Index of 7.6, which is classified as Above average. This makes it an acceptable option for some players, but there are better casinos for players who value a fair and safe environment in online gambling.

Note: Spin Samurai Casino is linked to 3 other online casinos, based on the information we've collected. The Safety Index of Spin Samurai Casino takes into account the qualities of all the interconnected online casinos.

T&Cs of Spin Samurai Casino evaluated

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Spin Samurai Casino to be somewhat unfair.

Note: You can find our specific findings from the T&Cs evaluation here.

Spin Samurai Casino player complaints

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 1 complaints directly about this casino in our database, as well as 1 complaints about other casinos related to it. Because of these complaints, we've given this casino 126 black points in total, out of which 86 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Spin Samurai Casino user reviews and feedback

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

Based on the 34 user reviews of Spin Samurai Casino in our database, it has a Good User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Company information and licenses of Spin Samurai Casino

Spin Samurai Casino is in the ownership of Dama N.V. and has an annual revenue estimate greater than $5,000,000. Based on the categorization we use, this makes it a medium-sized online casino.

Spin Samurai Casino holds a gambling license in Curaçao issued by Curaçao Gaming Control Board.

Withdrawal limits, win limits, and payment method options

Spin Samurai Casino supports 25 payment methods. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, Maestro, Neosurf, Bitcoin (BTC), AstroPay, SIRU, Bank transfer, MiFinity, Jeton, Bitcoin Cash (BCH), Rapid Transfer, Tether (USDT), Litecoin (LTC), Ethereum (ETH), Ripple (XRP), Dogecoin (XDG), Interac, MuchBetter, Coinspaid, CashtoCode.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits Win limits
EUR 1,000 per day No win limit
EUR 5,000 per week
EUR 5,000 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. Languages and customer support options available at Spin Samurai Casino are displayed in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Portuguese Yes Yes Yes24/7
Japanese Yes No No
German Yes Yes Yes24/7
Finnish Yes No No
Italian Yes No No
French Yes Yes Yes24/7
Norwegian Yes No No
Arabic Yes No No
Polish Yes No No

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Spin Samurai Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of Spin Samurai Casino as good.

Spin Samurai Casino casino games and slots

Spin Samurai Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows.

The casino's game library includes titles from 116 providers. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, TaDa Gaming, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Red Rake Gaming, Spinomenal, Rabcat, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Realistic Games, Belatra Games, Relax Gaming, Quickfire, Ainsworth, Lucky Games, Jelly, PearFiction Studios, Adoptit Publishing, Fantasma Games, Reel Life Games, Old Skool Studios, Half Pixel Studios, Platipus, Slotopia, Amigo Gaming, Mancala Gaming, Boomerang Studios, ALL41 STUDIOS, Northern Lights Gaming, Reevo, Mascot Gaming, Four Leaf Gaming, Triple Edge Studios, Amusnet (EGT), PGsoft (Pocket Games Soft), Reel Play, Gameburger Studios, Neon Valley Studios, Iconic21 (BETER Live), AvatarUX, Peter & Sons, Blue Guru Games, 3 Oaks Gaming, CT Interactive, Stormcraft Studios, 4ThePlayer, Gacha studios, AceRun, Smartsoft Gaming, Prospect Gaming, Groove, Swintt, Slingshot Studios, Backseat Gaming, Alchemy Gaming, Ad Lunam, Bulletproof Games, GONG Gaming Technologies, Reflex Gaming, BF Games, Fortune Factory Studios, Spribe, Atmosfera Live, TrueLab Games, Spinza , Bang Bang Games, Foxium, Onlyplay, Games Inc., Nucleus Gaming, Switch Studios, Gamebeat, Absolute Live Gaming (alg), Fugaso, Felix Gaming, SpinPlay Games, Gamzix, 1spin4win, Zillion Games, Popiplay, Apparat Gaming, Just For The Win, Barbara Bang, Clawbuster, Snowborn Games, Electric Elephant, Hacksaw Gaming, Netgame, Print Studios, Ruby Play, Orbital Gaming, Ka Gaming.

Spin Samurai Casino bonuses and promo codes

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. There are currently 4 bonuses from Spin Samurai Casino in our database, and all offers are listed in the 'Bonuses' section.

Note: For more information about this casino's offers, check out our separate page dedicated to Spin Samurai Casino bonuses.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (25)
  • Skrill
  • Neteller
  • PaySafeCard
  • Payz (ecoPayz)
  • VISA
  • Mastercard
  • Maestro
  • Neosurf
Withdrawal limits
 per month
€5,000
 per week
€5,000
 per day
€1,000

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games

Language options

English website
All languages (10)
English customer support
All languages (4)
English live chat
All languages (4)

Game providers
Show all (116)

  • NetEnt
  • Nolimit City
  • TaDa Gaming
  • Betsoft Gaming
  • Pragmatic Play
  • Playtech
  • Apricot (Microgaming)
  • ELK Studios
CASINO SCREENSHOTS
spin_samurai_casino_homepage_desktop
spin_samurai_casino_game_gallery_desktop
spin_samurai_casino_promotions_desktop
spin_samurai_casino_homepage_mobile
spin_samurai_casino_game_gallery_mobile
spin_samurai_casino_promotions_mobile

Positives

  • Multiple currencies in one account
  • Live chat support is available 24/7
  • Deposit, play and withdraw directly in Bitcoin
  • Massive selection of games including wide variety of live dealer games

Negatives

  • Not all payment methods are available for all countries

Interesting facts

  • When player's balance is at least 10 times greater than the total sum of his deposits, they will be limited to € 5,000 (or currency equivalent) for withdrawal per month. In other cases the maximum withdrawal amount per month is € 10,000
  • Small international casino
  • Deposits need to be wagered 3x before a withdrawal is requested
Author & Guarantor: Jana Kopecká Last updated: 21 Jul 2024 Anything incorrect or missing? Let me know
Casino Bonuses

Spin Samurai Casino bonuses

Browse all bonuses offered by Spin Samurai Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews (34)

User reviews of Spin Samurai Casino

This is a place to share experience with Spin Samurai Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Good

Rated by 34 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 1 week ago
Spin Samurai casino itself is quite good, offering a wide selection of enjoyable games. For those who like samurai themes, the setting is well-designed and immersive. The website is smooth and easy to navigate, with a user-friendly interface. While there were some restrictions that caused minor frustration, the overall experience was positive. Spin Samurai casino is trustworthy, and with a solid management team that cares for its players, it has the potential to become a top contender.
Spin Samurai Casino
Hi Winter411,

Thanks for your feedback.

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!

Sincerely,
Spin Samurai Casino
• 2 weeks ago
Spin Samurai Casino has quickly become one of my favorite online casinos, and for good reason. I've had some great wins here, which is always exciting, and the best part is how quickly I can access my payouts. The withdrawal process is smooth and fast, which makes the experience even better. While there can be occasional delays with loading, it’s never enough to take away from the overall enjoyment. With its wide variety of games and easy-to-use interface, Spin Samurai offers a fantastic and engaging gaming experience that I always look forward to.
Spin Samurai Casino
Hi Korbinian41,

Thanks for your feedback.

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!

Sincerely,
Spin Samurai Casino
• 2 months ago
@spin samurai there's a few mentions about popups during game plays, your response is (sincerely apologize) but yet do nothing about it, I know for a fact one of the popups is in produced by your system so I'm told, which stops the current turns resulting if loss of wagers most of the time.
Let's also talk about glitching games, there are a fair few games that do nothing but glitch every turn sometimes stopping on bouns and free spin features glitch and continue rolling resulting in skipping that feature. That said, it's like a form of cheating players out of wins and wagers.
sincerely apologize? Yeah right, your actions will speak louder then words when correcting the problems,
Would you like a few screen recordings to prove my statement here?
Sad though because at one stage your game site was probably one of better ones I've found yet, now it's totally the opposite, absolute rubbish
  • Games constantly glitching
Spin Samurai Casino
Good day clary46120,

Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience caused by the pop-ups and glitches during gameplay. We understand how disruptive this can be and are committed to investigating the matter thoroughly.

Our team is aware of the problems affecting some of the games, particularly during bonus rounds and free spins, and we are working to resolve these technical issues as quickly as possible to ensure a smoother gaming experience for all players.

If you’d like, you can send any screen recordings or additional details to contact@spinsamurai.com, which will help us address the issues more effectively.

We deeply value your feedback, as it helps us improve our services. We apologize again for the frustration caused and appreciate your patience while we work to address these concerns.

Best regards,
Spin Samurai Casino
• 4 months ago
After making a deposit at Spin Samurai Casino, I ran into problems with customer service because my bonus wasn't credited automatically. When I tried to contact support, I was faced with a rather frustrating situation: the site doesn't offer live chat options or any other immediate support. Eventually, I managed to find a way to contact them, and my bonus was credited. However, the experience was very unpleasant, leading me to request that my account be closed, as I have decided that I will never deposit at this casino again. The reasons for my dissatisfaction include the lack of live support, the rejection of documents without clear explanation and complicated rules.
  • instant deposit
  • very complicated customer support
Spin Samurai Casino
Good Day marciogardiniwe,

Thank you for sharing your experience with Spin Samurai Casino. We’re sorry to hear about the difficulties you encountered, especially with the customer service and bonus crediting process. It’s concerning that you had to go through such an inconvenient process to resolve your issue, and we understand how frustrating that must have been.

We appreciate you bringing this to our attention and sharing your feedback. If you have any further concerns or if there’s anything else we can assist you with, please don’t hesitate to reach out.

Kind Regards,
Spin Samurai Casino
• 4 months ago
Registration,verification of email, profile setup, and redemption of FS was relatively simple. My first impressions weren't great though because while I was trying to fill out my profile information, etc. I kept getting promotional pop-ups. I figured while annoying, it was just while navigating the site, not a big deal. Well, I was wrong. After redeeming my free spins and starting game play the pop-ups continued and do not close unless you manually close them. I actually didn't even complete my free spins. If I had paid money, I would be extremely perturbed. 100% would NOT visit that site again
  • Pop-ups
  • Advertising during game play
Spin Samurai Casino
Dear Nicholle,

Thank you for sharing your experience with us.

We sincerely apologize for the inconvenience you encountered with the promotional pop-ups and advertising during gameplay. Your feedback is invaluable, and we're sorry that it impacted your enjoyment of the site, especially during your free spins.

Please know that we take your concerns seriously and are committed to improving the user experience. We’re actively working on minimizing disruptions to ensure smoother and more enjoyable gameplay for all our users.

We hope you’ll consider giving us another chance in the future.

Thank you once again for your feedback, and we apologize for the inconvenience.

Best regards,
Spin Samurai Casino
• 6 months ago
Good day,

I received a 100% bonus via email with which I deposited €300 and was able to use the bonus and win €10,000!!!
Account is verified.
First withdrawal of 1000€ was rejected without reason.
After I contacted the live chat I was also told that it was rejected for no reason and that I should submit a new request.
I'm curious to see how this develops. I only have one option to withdraw €1000 per day.
I'll give a better rating if anything changes!

Edit: best site I've ever played on!!!
1 payout has been made!
  • Top wins
  • Top bonuses
  • Payment is cancelled without reason
  • Chat doesn't help
Spin Samurai Casino
Hi Xabruzzii,

Thanks for your feedback.

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!

Sincerely,
Spin Samurai Casino
• 8 months ago
Deposited 3 days ago with eth.
Which they informed it could take up to 4 hours which I completely understand.

3 days later and my deposit still isn’t here.

Do not go to this site
  • Everything
Spin Samurai Casino
Good Day Juzzy92,

Thank you for providing feedback.

I'm sorry to hear that your experience with us was unpleasant.

I completely understand your disappointment. Waiting for a few days for your deposit to be posted can be inconvenient as we realize that you would love to play and have some entertainment.

In most circumstances, the deposit reflects immediately on your account; however, there may be times when the payment service provider is experiencing technical difficulties.

I can assure you that we take these matters seriously and do our best to get them resolved as soon as possible.

We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.

Please feel free to contact us via email at contact@spinsamurai.com. You can also contact us via live chat; we are available 24/7.

Kind Regards,
Spin Samurai
• 9 months ago
I take bonus from email win 1k. sent document for veryfity and waiting for cashout.
Casino have big problem. Casino without suport contsct.
Not chat, no email adress. only messge but didint answer to my questions. i dont know what wrong about ine document and dont have how ask
now neutral review and waiting for coming soon
edit: 25.03
cashout complete
Polecam to kasyno!
Spin Samurai Casino
Hello, kszysio

We are sorry to hear that you have had difficulties with your verification process.
As you know, the verification process is tied to the withdrawal policy. And yes, even for card/s that you no longer have but used in the casino, you would still need to verify it.
Also, if the photo is cropped or the receipt you provided has an incorrect or unclear reference number, our payments team will decline the document. However, you will be given instructions on how to upload it correctly.

We are happy that you eventually were able to receive your winnings, we will be trying to maintain and improve your gaming experience. And if you still have some questions - don't be shy to message us!

May your gameplay will be even more entertaining, master!

Sincerely, Spin Samurai Casino
• 9 months ago
as
Dodgy as. Never won anything at all and then when I asked to close my account they said sorry we can't do that as you are a valued customer!! What the actual..
I will never play with these guys again
Spin Samurai Casino
Hello, trpevskik

We sincerely apologize for the frustration you've experienced with our services.

Regarding your comment about never winning, it's important to note that the Return to Player (RTP) percentage varies across different games, and while winning streaks can fluctuate, our games are designed to be fair and provide an enjoyable experience for all players.

We're truly sorry to hear that you're considering closing your account. As a valued customer, we always strive to address any issues or concerns you may have. We constantly work on improving our services and welcome any feedback you may have to help us enhance your gaming experience.

We would like to encourage you to reach out to us again either via our chat support or through our email address: support@spinsamurai.com
Our dedicated team is here to assist you and ensure that your experience with us is nothing short of excellent.

Once again, we apologize for any inconvenience caused and hope to have the opportunity to regain your trust and continue providing you with top-quality gaming entertainment.

Sincerely, SpinSamurai Casino
• 10 months ago
Third welcome bonus and simply with a 10€ deposit and 1300€ wagering managed to be able to request a payout of 730€ :) I think it's great. I still had to upload documents for verification, which were checked a day ago.. now I'm waiting for the payout to be approved 🥰🙈👍🏼👍🏼


Addendum: Payout took 2 days (I assume because of the weekend).
Therefore very quickly.
Nice page !! Keep it up Dama Nv 🎉🎉🙈👍🏼
  • Top games
  • Big win
Spin Samurai Casino
Hello, QueenLea

Thank you for such a high rating. Your feedback is truly appreciated!

Congratulations on your winnings, master! We are beaming to know that our platform brings joy to our players.
We'll enhance our skills to make a gaming experience for our clients even better.

Sincerely, SpinSamurai Casino
• 1 year ago
The casino itself is very good, it's nice to play a lot of good games
If someone likes samurai, the setting is very good, the website is smooth, nicely made, I won a lot on my first visit to the casino and every 24 hours there was a daily limit of 800 euros in my account, which pissed me off a bit because other withdrawal methods disappeared somewhere, e.g. to a bank account. It is known why these restrictions are used. They use tricks from the casino manual, but in a non-intrusive way, without rudeness. So I consider the casino trustworthy and good. If they have a good manager and take care of the players, they have the potential to be a top team.
  • Selection of games
  • Smooth side
  • They pay out money quickly
  • You get a lot of free spins during the game and collect them whenever you want without any traps
  • Live chat helpful and polite
  • It stays with me forever
  • For me personally, verification requires too much data to go through at once
  • These marketing tricks keep your money there for as long as possible. But within acceptable and truly elegant limits.
  • There are only a few withdrawal methods, but the same ones as you deposited
Spin Samurai Casino
Hello, marcinqszwed

We apologize for answering in English.

Thank you for your detailed and positive feedback. We're delighted to hear that you enjoy our casino, find the game selection appealing, and appreciate the smooth and well-designed website. It's fantastic to know that you had a winning experience, particularly with games featuring a samurai theme.

We're grateful for your acknowledgment of the fast payout process and the helpfulness of our live chat support. Your mention of the pros and cons provides valuable insights for us to enhance our services further.

We appreciate your understanding of the verification process. While we aim to ensure a secure gaming environment, we are actively reviewing and optimizing our procedures, adding new deposit and withdrawal methods, to streamline the verification without compromising on security.

Sincerely, Spin Samurai Casino
• 1 year ago
I will leave this as neutral for now as I will see how my withdrawal process goes. First impressions are good and I find the site smooth and easy to use. Good choice of games and providers. I will give more detailed review after withdrawal process...
  • Large selection of games and providers
  • Friendly and helpful live chat
  • Good bonuses
  • Should be better responsible gambling options
Spin Samurai Casino
Hello, Dwayne8365

Thank you for taking the time to share your initial thoughts with us. We appreciate your positive feedback on our games and gaming providers. It's great to hear that you find our site smooth and user-friendly.

We look forward to assisting you further with your withdrawal process. Please keep in mind that withdrawals are closely tied to the verification of your gaming account, which is a standard procedure to ensure the security of your funds. Even for card/s that you no longer have but used in the casino, you would still need to verify it. Also, if the photo is cropped or the receipt you provided has an incorrect or unclear reference number, our payments team will decline the document. However, you will be given instructions on how to upload it correctly.

If you have any specific preferences or concerns regarding responsible gaming options, please don't hesitate to reach out to our support team via live chat. They will assist you kindly by providing all options that are available. We're committed to promoting responsible gaming practices and will be happy to assist you with any requests you may have in this regard. You may also check this page: https://www.spinsamurai.com/en-au/responsible-gaming

Thank you again for choosing our platform, and we look forward to providing you with an excellent gaming experience. Please feel free to share more detailed feedback after your withdrawal process, your insights are valuable to us.

Sincerely, Spin Samurai Casino
• 1 year ago
If you are a normal casino player this is a reliable casino, it will withdraw, it will give you offers with normal promos and tournaments.

But if you are a vip kind of player dont you dare spend here, they have tried to put down my vip treatment to 5% I get one extra tournament which I think is rigged, I can do 30 aud per spins for an entire day and I never break top 10. the point system is brutual 30 aud is 1 point, im up to 25400 points = 750.000 wagered and it has to be in raw money, ive deposited 84 pages x 10 per page and spent over $35000.

And somehow the terms and conditions for vip say you will get more bonuses and more appreciation but its the opposite once they know you spend they destroy it all. ive never heard of a casino with 5% and we arent even discussing cashback we are discussing cash bonuses that have big wagers.
I am trying to fight this now, its very terrible they also have no one to call so you cant directly speak to management, I was told the new management did this but they dont have this in writing which is already misleading and not right. stay away big spenders
  • safe, perfect casino for regular players, fast withdrawals
  • good game play, good range, easy to navigate enough promos for regular players, tournaments for regular players.
  • the worst casino ive ever played at for a vip level player, terrible percentages, as you build your portfolio and vip level status things become worse, stay away big spenders and vips
  • no ability to contact anyone via phone so they avoid when there is a bigger issuer, very difficult for this as a business and strange.
Spin Samurai Casino
Hello biginkedaussie,

Thank you for taking the time to share your concerns and feedback with us.

Firstly, regarding bonuses, I understand you may have certain expectations as a VIP player. Our casino offers a range of bonuses and promotions subject to specific terms and conditions.

I am happy to hear there are certain features of our casino that you enjoy and I am equally sad to hear you are not happy with our bonus offers. Fortunately, the entertainment industry is constantly changing and we hope to see a bonus for you to enjoy in the near future.

As VIPs for our casino, we take these matters seriously and want to address your concerns with your account manager if you would be so kind as to provide me with your email address, please.

We want to emphasize: We aim to provide a high-quality VIP experience, which includes exclusive bonuses and personalized support. And we are always open to feedback on improving our offerings.

At Spin Samurai, we would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.

Sincerely,
Spin Samurai
• 1 year ago
amazing casino has a Lot to offer, many games and great customer service
Spin Samurai Casino
Hello, hbomb420

Thank you for reviewing our casino.
We are thrilled to know that you are enjoying it. Our primary priority is to do everything possible to see such reviews.

Wishing you nothing but luck in your gameplay, master!
Sincerely, Spin Samurai Casino
• 1 year ago
This casino is very disappointing, when we make a deposit it is processed quickly but when we make a withdrawal it takes a very long time, and what doesn't make sense is when we do a shutdown on a holiday/weekend he won't process it but if he makes a deposit he will always process it... ,
  • nothing good in my opinion
  • many unlockable games have a lot of reasons that don't make sense and many more in my opinion
Spin Samurai Casino
Hello Kartolo83,

We appreciate your time in reviewing our casino.
To address your concern, please remember that passing the verification is part of the withdrawal process.
Also, all payment methods used in the casino need to be verified. Additionally, our payments team will decline the document if the photo is cropped or the receipt you provided has an incorrect or unclear reference number. However, you will be given instructions on how to upload it correctly, and once all is there, our relevant department will check it as soon as possible.
In the withdrawal process with different payment providers, some transactions could take up to 3-7 banking days.
If you still have any questions, please feel free to contact us via email at support@spinsamurai.com.
You can also contact us via live chat, we are available 24/7.

Sincerely, Spin Samurai Casino
• 2 years ago
Unfortunately, I cannot recommend this casino. They won't let you play with the bet you want. Their rules are unfair. The game should be fair to the player. Avoid this place!! I will immediately change my review if they admit their mistake and refund the money they scammed.
Spin Samurai Casino
Hello Naomii,

Thank you for taking the time to share your feedback with us.
We are sorry to hear that you have not had the best experience that we tried to provide you. As you know, gambling is about luck and fun, and there are no guarantees. Yes, the more you play, the more opportunities you have to get the big win. However, it still is not guaranteed.
Please keep in mind that our Terms and Conditions, with what you agreed to when you registered, any of the issued bonuses by default are limited to a maximum bet - of 5 EUR due to wager requirements. All the bonuses are non-sticky. You can only request your withdrawal once the wagering requirements are fully fulfilled. However, you should be open to yourself if you are betting with real money, as there is no maximum stake in it.
Also, feel free to contact us via email at support@spinsamurai.com. You can also contact us via live chat, we are available 24/7.

Sincerely, Spin Samurai Casino
• 2 years ago
Deposited and played with the welcome bonus, the €200 was gone in a few minutes with no chance of winning, I don’t think I have to say more here, everyone can form their own opinion, but I definitely cannot recommend this casino.

EDIT 11/30/2022 - I tried to contact the live chat and they wouldn't help me. Here is just a small excerpt from the chat:
It seems that you didn't have much luck, and sadly we are unable to add any other bonuses at the moment since you were given many bonuses for your deposit.

Why are you answering here if you don't mean it seriously? Because it looks good? Maybe it should show that you are trying? But you're not, nobody wanted to check my account. And you didn't meet me in any way.

EDIT 12/08/2022
I have changed my rating to 4 stars. The reason for this is the VIP manager Zoey, who is very concerned about me and that is not always a matter of course. Thank you Zoey!
  • VIP Manager Zoey
Spin Samurai Casino
Hello Whooky,

Thank you for contacting our chat support, and we apologize if you feel we couldn't resolve your concern.
Our players' experience is our top priority. We want to ensure that aside from the entertainment they get from playing, we also provide a gesture of goodwill to express how much we value our players.
And as a valued player, we assigned an account manager to you to make your experience with our casino better, and she will be in touch via email. Please standby for it.

Sincerely, Spin Samurai Casino
• 2 years ago
My first time at this Casino the bonus wagering is a bit high but my winning & withdraw was great deposit $15. + bonus withdraw $450. leave in $50. confirmation for withdraw accepted 10 hours this is the best I ever got from a Casino . Thank you
  • For this day 10/10
Spin Samurai Casino
Hello dodge5000,

Thank you for sharing your feedback with us!
We're happy you enjoy your experience at Spin Samurai :)

Wishing you great gameplay!

Sincerely, Spin Samurai Casino
• 2 years ago
It didn't reflect any payment method, and there was no refund even when the date promised to refund. No refund yet. it was a complete scam
Spin Samurai Casino
Hello reireirei,

Thank you for your feedback.
We are sorry to hear that you are having an issue with the availability of payment methods.

We apologize for this inconvenience.

Please get in touch with us so we can investigate the issue and offer a resolution.
You may contact us via live chat; we are available 24/7.
You may also send us an email at contact@spinsamurai.com

Sincerely, Spin Samurai Casino
• 2 years ago
One of thee best casino's I've played at by far.
No complaints. Customer service. Vip manager ers make you feel welcome.
  • 100% very down to earth you
  • Not a bad thing to say
Spin Samurai Casino
Dear Sweets55,

Thank you for taking the time to share your feedback with us!
We're happy having you as part of our Spin Samurai family :)

We wish you great gameplay!

Sincerely, Spin Samurai Casino
• 2 years ago
A good casino has a lot of games, the bonus is somewhere in the middle
  • What can I say good about that casino, while you are paying, the chances of winning in the negative are good, I will write why, mostly the casino is nice, there are many games.
  • The negative side of that casino is that the first time you want to raise money, problems start, there are no more good winnings, to say the least, and what's worse, they forget to transfer money, you contact the agent, he just writes that he will check it and wait and wait and wait and nothing, no answer no money, disaster
Spin Samurai Casino
Dear rile 15,

Thanks for taking the time to send us your message.
Your opinion is important to us and improvement of our service!

We're sad to hear you had difficulty collecting your winnings and that you felt the help provided was insufficient.

Please see this link for additional information on withdrawal terms and conditions:https://www.spinsamurai.com/en/terms-and-conditions

Also, we'd be happy to check your account and provide you with the best solution if you could supply us with the email address used for your account.

Looking forward to getting your reply!

Sincerely, Spin Samurai Casino.
• 2 years ago
this casino is very good at making player irritated.
pending,ignore,and so on.
i mean cashout ofcorse.

when my cash is going to melt,suddenly email me.lol

ofcorse my balance is over as usual.
we lost 99% as you know.

you shoudnt touch here and dama group.
  • good skill to make player angry
  • support sucks
Spin Samurai Casino
Dear casinohater,

Thank you for taking the time to share your feedback with us.
We're sorry to hear you have an unfavorable impression of our casino.

We put forth a lot of effort to make sure that our players have a good time while playing.

Please note that before you can withdraw your winnings, you first must complete certain criteria, such as having your account verified.

Also, we'd be happy to check this case and provide you with the best solution if you could provide us with the email address used for your account.

Please see this link for further information on the terms and conditions: https://www.spinsamurai.com/en/terms-and-conditions

Please let us know if you have any questions!

Sincerely, Spin Samurai Casino
• 3 years ago
Great provider choices, and the layout is ok... there is ONE MASSIVE problem with this casino: When your funds are low, there is an automatic POP UP window that keeps popping up to encourage one to deposit. So, this starts happening at about $2 left in your account... the pop up came up and of course, you must click on the X's to get rid of it, and that takes a moment to do... so... it me my AVIATOR game (Spribe). They did offer me some free spins, but, I could have made over $4 on what I had left and the free spins got me under $1. Do NOT play the AVIATOR game there, it will not end well if you are under $2 balance.
  • Great choice of providers
  • Pop up window to deposit - VERY troublesome!
• 3 years ago
Unfortunately had a very bad experience.

In the live chat there is never anyone and you don't get an answer by e-mail, although it is important I wrote an e-mail twice about a permanent account closure due to problems. 1 week later neither an answer nor an account closure!

Safety Index explained

Safety Index of Spin Samurai Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Spin Samurai Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.6/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Other factors

  • Low withdrawal limit: €5,000 / month

Complaints about Spin Samurai Casino and related casinos (66)

66All2Opened1Not solved25Solved38Rejected

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