Spin Samurai Casino Review

The player struggles to withdraw his money. The casino informed us that the player was asked to make a deposit via bank card in order to be able to make a withdrawal by bank transfer, which was done, and the player was allowed to withdraw. The complaint is considered resolved.

The player from Australia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player decided she was no longer interested in our help, therefore, we rejected this complaint.

The player from Brazil is experiencing difficulties withdrawing her funds due to the limited availability of payment methods. Thanks to the casino's assistance the money was later received. The player confirmed the issue has been resolved.

The player from Portugal was experiencing difficulties withdrawing his winnings due to ongoing verification. After resending some documents, the casino verified the player's account and they were able to make their withdrawal without further issue.

The player from Brazil requested a withdrawal. The request was repeatedly canceled. The casino responded and stated that there was a problem with the payment provider.The complaint was then rejected as the player used their balance and was no longer attempting to make a withdrawal.

The player from Australia is not able to request a withdrawal. An error message always shows up. Unfortunately, the player lost all his winnings before we were able to help, therefore we were forced to reject this complaint.

The player from Germany was trying to close his account due to a gambling problem. Unfortunately, his enquiries were overlooked. The casino honored the player's request after being notified about the issue by our team. The complaint was closed as 'Resolved' and marked as 'Publicity helped'.

The player from Japan was experiencing difficulties withdrawing his winnings due to ongoing verification. The issue was resolved. The player later successfully passed the identity verification and received their funds.

The player from Austria is experiencing difficulties withdrawing his winnings due to ongoing account verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Norway had reported that a second deposit he made to the online casino was not credited to his account. Despite having provided evidence and reached out to the casino's customer support, there had been no progress and communication had ceased. The player had deposited an amount of 0.00982 ETH. The issue was eventually resolved when the casino credited the player's deposit. We confirmed the resolution and closed the case.

The player from Austria had struggled with the verification process as all the documents he had submitted were rejected by the casino. He had won 2000€ but had been unable to withdraw it due to these issues. The player reported that his credit had been successfully paid out. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Germany had requested a withdrawal of 1303.69 EUR from Wild Fortune Casino over a month ago. Despite receiving a confirmation email stating that the withdrawal was successful, the funds had not appeared in his bank account. He had made numerous inquiries with the casino but had not received a resolution. After our Complaints Team intervened and contacted the casino, the casino reversed the initial withdrawal and asked the player to request a new one. The player did so and confirmed that the money had now arrived in his account, resolving the issue.

The player from Ireland is claiming that his winnings have been confiscated falsely. They were confiscated due to a breach of terms, but the casino agreed that the player could not have been aware that they were breaking any rules. The winnings wee then restored and the complaint was successfully resolved.

The player from Finland had deposited 60 euros but faced issues as he was unable to use the funds for play. He had decided to close his account and retrieve his deposit but was unable to access his account or get his money back despite several attempts. After we intervened and contacted the casino, the player reported that his issue had been resolved and the money had been credited back into his account. The player had expressed his satisfaction with the resolution and the complaint had been marked as 'resolved'.