HomeOnline casinosSpin Samurai Casino Review

Spin Samurai Casino Review

avatarAyberk A.
Last updated 05/2026
Safety Index
8.4
User feedbackGood
20 reviews
avatarAyberk A.
Last updated 05/2026

Spin Samurai Casino looks the part, but what is it really like to play there? Read our review for insights on safety, games, payments, and more.

Doesn't accept players from Ohio
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Pros and cons

  • Multiple currencies in one account
  • Live chat support is available 24/7
  • Deposit, play and withdraw directly in Bitcoin
  • Massive selection of games including wide variety of live dealer games, progressive jackpot slots
  • Not all payment methods are available for all countries

Casino screenshots

spin_samurai_casino_homepage_desktop
spin_samurai_casino_game_gallery_desktop
spin_samurai_casino_promotions_desktop
spin_samurai_casino_homepage_mobile
spin_samurai_casino_game_gallery_mobile
spin_samurai_casino_promotions_mobile

Spin Samurai Casino Review

Spin Samurai Casino leans into a bold identity, but a strong theme does not always tell you what it is really like to play there. This review looks past the branding and focuses on the details that matter most, including licensing, terms, complaint history, customer support, and the casino's overall approach to fairness. The aim is to give you a clearer sense of how Spin Samurai Casino treats players and what kind of experience you can expect.

Games, payments, usability, and reliability all play a part in how a casino feels once you spend time with it. This review brings those pieces into focus to show what players may actually find beyond theme and presentation.

Is Spin Samurai Casino fair and safe? Safety Index explained

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of Spin Samurai Casino, we read and assessed Terms and Conditions of Spin Samurai Casino in-depth. We found some rules or clauses that were not favorable. Based on our findings, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. Because of our findings, we recommend proceeding with caution if you decide to play at this casino.

Based upon our estimates and collected information, we consider Spin Samurai Casino a big online casino. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

To our knowledge, Spin Samurai Casino is absent from any significant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

All of that, together with other factors considered in our review, has resulted in Spin Samurai Casino having a Safety Index of 8.4, which is a High value. This casino is a recommendable option for most players who are in search of an online casino that is committed to fairness.

Note: Spin Samurai Casino is linked to 3 other online casinos, based on the information we've collected. The Safety Index of Spin Samurai Casino takes into account the qualities of all the interconnected online casinos. Due to the link to other casinos, this casino has scored a higher Safety Index than it would have on its own.

Spin Samurai Casino T&Cs

Our team goes through each casino's Terms and Conditions as part of our review to assess their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Spin Samurai Casino to be somewhat unfair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Complaints from players about Spin Samurai Casino

When it comes to our casino reviews, player complaints matter a great deal. They help us understand the real issues players face and how each casino deals with them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.

We currently have 1 complaints directly about this casino in our database, as well as 1 complaints about other casinos related to it. Because of these complaints, we've given this casino 105 black points in total, out of which 86 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Spin Samurai Casino user reviews and feedback

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

Based on the 20 user reviews of Spin Samurai Casino in our database, it has a Good User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Company information and licenses of Spin Samurai Casino

Spin Samurai Casino is in the ownership of Novatrix S.R.L. and has an annual revenue estimate greater than $1,000,000. This makes it a small to medium-sized online casino according to our classification.

Spin Samurai Casino holds licenses issued by licensing authorities in these geographic areas: New Brunswick (Tobique Gaming Commission), Comoros (Anjouan Gaming).

Withdrawal limits, win limits, and payment method options

Spin Samurai Casino supports 20 payment methods. This includes: Neteller, Skrill, PaysafeCard, Mastercard, VISA, Neosurf, Maestro, Bitcoin (BTC), Bank transfer, Coinspaid, MuchBetter, Jeton, Rapid Transfer, Bitcoin Cash (BCH), MiFinity, Tether (USDT), Ripple (XRP), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE).

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits Win limits
EUR 1,000 per day No win limit
EUR 5,000 per week
EUR 15,000 per month
USD 1,000 per day
USD 5,000 per week
USD 15,000 per month
NOK 11,200 per day
NOK 50,000 per week
NOK 160,000 per month
CAD 1,500 per day
CAD 7,500 per week
CAD 22,500 per month
AUD 1,500 per day
AUD 7,500 per week
AUD 22,500 per month
NZD 1,500 per day
NZD 7,500 per week
NZD 22,500 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Support and language availability

"We factor in customer support quality and language options as key data points whenever we review an online casino." In the table below, you can see an overview of language options at Spin Samurai Casino.

Language Website Customer support Live chat
English Yes Yes Yes24/7
English Yes Yes Yes24/7
German Yes Yes Yes24/7
Finnish Yes Yes Yes24/7
Italian Yes Yes Yes24/7
French Yes Yes Yes24/7
Norwegian Yes Yes Yes24/7
Arabic Yes Yes Yes24/7

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Spin Samurai Casino, withdrawals, and other potential areas of concern. Judging by the responses we have received, we consider the customer support of Spin Samurai Casino to be average.

Spin Samurai Casino casino games and slots

Spin Samurai Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

The casino's game library includes titles from 114 providers. This includes Novomatic, Nolimit City, Apricot (Microgaming), Playtech, TaDa Gaming, Blueprint Gaming, Quickspin, Yggdrasil Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Amatic, Ezugi, Evoplay, BGaming, GameArt, Endorphina, Habanero, Spinomenal, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, Relax Gaming, Ainsworth Game Technology, Lucky Games, Jelly, PearFiction Studios, Fantasma Games, Old Skool Studios, Platipus, Half Pixel Studios, Slotopia, Altente, Trusty Gaming, Amigo Gaming, Wildcat Gaming, Mancala Gaming, Spadegaming, All For One Studios (ALL41), Galaxsys, Northern Lights Gaming, Reevo, Bitpunch, Enjoy Gaming, Mascot Gaming, Four Leaf Gaming, Triple Edge Studios, Amusnet, PG Soft (Pocket Games Soft), Reel Play, Gameburger Studios, Ela Games, Neon Valley Studios, Pulse 8 Studios, AvatarUX, Peter & Sons, Imagine Live, 3 Oaks Gaming, Golden Rock Studios, Stormcraft Studios, 4ThePlayer, Spin Fury Gaming, Smartsoft Gaming, AceRun, Prospect Gaming, Swintt, SpinOn, Slingshot Studios, Backseat Gaming, Alchemy Gaming, Bulletproof Games, Ad Lunam, Skillzzgaming, Reflex Gaming, BF Games, Fortune Factory Studios, Spribe, TrueLab Games, Bang Bang Games, Vivo Gaming, Onlyplay, Crazy Tooth Studio, 7Rings Gaming, Nucleus Gaming, VoltEnt, Switch Studios, Gamebeat, Koala Games, GameTimeTec, Fugaso, Felix Gaming, SpinPlay Games, Retro Gaming, Gold Coin Studios, Gamzix, 1spin4win, Zillion Games, Popiplay, Apparat Gaming, Just For The Win, PatePlay, InOut, Original Games, Thunderspin, Barbara Bang, Snowborn Games, Clawbuster, Hacksaw Gaming, Netgame, Print Studios, Ruby Play, Orbital Gaming, Ka Gaming.

Spin Samurai Casino bonuses and promo codes

Online casino sites offer bonuses to attract and retain players, as an incentive to register a account with them and begin playing. The most prevalent bonus types are no deposit bonuses (or free spins) that you can get simply for registering an account, and deposit bonuses that are given out after making a deposit. Casinos also offer promotions like loyalty programs, welcome sign-up bonuses, and bonus codes.

We currently have 4 bonuses from Spin Samurai Casino in our database, which include:

  • 20 FREE SPINS on Fruit Zen, Black Wolf
  • 75% up to $1,000 and 50 extra spins
  • 100% up to $1,650 and 50 extra spins
  • 125% up to $650 and up to 50 extra spins

Kindly take note that only players from specific countries may be eligible for some of these bonuses. To find out which bonuses you can claim, see the 'Bonuses' segment of this review.

Company info

  • Owner Novatrix S.R.L.
  • Operator Novatrix S.R.L.
  • Platform SOFTSWISS
  • Established 2020
  • Estimated annual revenues > $1,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Spin Samurai Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics
Terms and conditions
Somewhat unfair
Issues found: 6
Last updatedLast updated
Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size
Medium casinoBig group

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Complaints ratio
Very good
Total complaints: 50
Last updatedLast updated
  • Opened 0
  • Unresolved 0
  • Resolved 20
  • Rejected 30
Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists
None
0x

    If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

    Other factors
    Neutral
    Last updatedLast updated

      There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

      Licensing authorities

      Unfair terms and conditions
      • Players claiming one too many bonuses risk losing their winnings
      • Common bonus hunting strategies may be seen as a serious T&C violation
      • Unreasonably short time frame for providing information within KYC processes
      • Low-risk play may lead to winnings being confiscated
      • Detection of some betting techniques while wagering bonuses may result in confiscated winnings
      • Players who only deposit when bonuses are offered risk losing their winnings

      Games

      Explore the game selection available at Spin Samurai Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

      Game types

      Slots
      Roulette
      Blackjack
      Betting
      Video poker
      Bingo
      Baccarat
      Jackpot games
      Live games
      Poker
      Craps and dice
      Keno
      Scratch cards
      eSports betting
      Crash games
      Available: 12 Not Available: 3
      Real Games
      Verified by Gamecheck

      Game providers

      Show all (114)
      • Nolimit City
      • TaDa Gaming
      • Betsoft Gaming
      • Novomatic
      • Playtech
      • Apricot (Microgaming)
      • Big Time Gaming

      Spin Samurai Casino bonuses

      Browse all bonuses offered by Spin Samurai Casino, including their no deposit bonus offers and first deposit welcome bonuses.

      Casino Guru
      We want players to understand gambling.

      Payments

      Browse an overview of payment methods supported by Spin Samurai Casino, along with related limits and fees associated with transactions to or from your casino account.

      Payment methods

      Show all (20)
      • Neteller
      • Skrill
      • PaysafeCard
      • VISA
      • Mastercard
      • Neosurf
      • Maestro

      Transaction limits

      Withdrawal limits
      $15,000
       per month
      $5,000
       per week
      $1,000
       per day
      Win limits
      Unknown

      Currencies

      Traditional

      Supported Fiat currencies.

      USDCADEURAUDBRLINRKRWMYRNOKNZDPHPTHBVNDZAR
      Crypto

      Supported crypto currencies.

      BCHBTCDOGEETHLTCUSDTXRP

      Customer support

      Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

      Language options

      Website
      Available in 8 languages
      EnglishFrenchGermanItalianArabic 3 more
      Live chat
      Available in 8 languages
      EnglishFrenchGermanItalianArabic 3 more
      Customer support:
      Available in 8 languages
      EnglishFrenchGermanItalianArabic 3 more
      Live chat rating
      Subpar
      Average response time: 3m
      Last updatedLast updated
      Date and tester
      Response time
      Rating
      26 May 2026
      Ayberk A.
      3m
      Subpar
      29 Oct 2025
      Jana K.
      Not measured
      Subpar
      22 Jan 2025
      Jana K.
      Not measured
      Subpar
      22 Jul 2024
      Jana K.
      Not measured
      Good
      02 Nov 2023
      Ayberk A.
      Not measured
      Good
      22 Feb 2023
      Martin P.
      Not measured
      Subpar
      02 Mar 2022
      Endri K.
      Not measured
      Good
      25 Feb 2021
      Batucan O.
      Not measured
      Subpar
      15 Jul 2020
      Tomas B.
      Not measured
      Subpar

      User reviews of Spin Samurai Casino

      This is a place to share experience with Spin Samurai Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

      User feedback:
      Good

      Rated by 20 users

      Very positivePositiveNeutralNegativeVery negative

      Do you have any experience with this casino?

      Write a review
      Casino Guru
      We want players to understand gambling.
      • 1 year ago


      Spin Samurai Casino offers a fun and reliable gaming experience. The site features an attractive and user-friendly design, along with a wide range of games from top developers like NetEnt and Microgaming. The promotional offers and welcome bonuses are generous, and there’s a loyalty program that rewards regular players. Deposit and withdrawal processes are fast and secure, with 24/7 customer support available. Overall, Spin Samurai Casino is an excellent choice for online casino enthusiasts.
      Spin Samurai Casino
      Good Day elgnralbeboshy,

      Thank you so much for your wonderful review! We're thrilled to hear that you’re enjoying the fun and reliable gaming experience at Spin Samurai Casino. It’s great to know that you appreciate our user-friendly design, diverse game selection, and generous promotional offers. We’re also happy to hear that our deposit/withdrawal processes and 24/7 customer support have met your expectations. Your feedback means a lot to us, and we’re excited to continue providing you with an excellent experience. We look forward to welcoming you back soon! Happy gaming!

      Kind Regards,
      Spin Samurai Casino
      • 1 year ago
      @spin samurai there's a few mentions about popups during game plays, your response is (sincerely apologize) but yet do nothing about it, I know for a fact one of the popups is in produced by your system so I'm told, which stops the current turns resulting if loss of wagers most of the time.
      Let's also talk about glitching games, there are a fair few games that do nothing but glitch every turn sometimes stopping on bouns and free spin features glitch and continue rolling resulting in skipping that feature. That said, it's like a form of cheating players out of wins and wagers.
      sincerely apologize? Yeah right, your actions will speak louder then words when correcting the problems,
      Would you like a few screen recordings to prove my statement here?
      Sad though because at one stage your game site was probably one of better ones I've found yet, now it's totally the opposite, absolute rubbish
      • Games constantly glitching
      Spin Samurai Casino
      Good day clary46120,

      Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience caused by the pop-ups and glitches during gameplay. We understand how disruptive this can be and are committed to investigating the matter thoroughly.

      Our team is aware of the problems affecting some of the games, particularly during bonus rounds and free spins, and we are working to resolve these technical issues as quickly as possible to ensure a smoother gaming experience for all players.

      If you’d like, you can send any screen recordings or additional details to contact@spinsamurai.com, which will help us address the issues more effectively.

      We deeply value your feedback, as it helps us improve our services. We apologize again for the frustration caused and appreciate your patience while we work to address these concerns.

      Best regards,
      Spin Samurai Casino
      • 1 year ago
      After making a deposit at Spin Samurai Casino, I ran into problems with customer service because my bonus wasn't credited automatically. When I tried to contact support, I was faced with a rather frustrating situation: the site doesn't offer live chat options or any other immediate support. Eventually, I managed to find a way to contact them, and my bonus was credited. However, the experience was very unpleasant, leading me to request that my account be closed, as I have decided that I will never deposit at this casino again. The reasons for my dissatisfaction include the lack of live support, the rejection of documents without clear explanation and complicated rules.
      • instant deposit
      • very complicated customer support
      Spin Samurai Casino
      Good Day marciogardiniwe,

      Thank you for sharing your experience with Spin Samurai Casino. We’re sorry to hear about the difficulties you encountered, especially with the customer service and bonus crediting process. It’s concerning that you had to go through such an inconvenient process to resolve your issue, and we understand how frustrating that must have been.

      We appreciate you bringing this to our attention and sharing your feedback. If you have any further concerns or if there’s anything else we can assist you with, please don’t hesitate to reach out.

      Kind Regards,
      Spin Samurai Casino
      • 1 year ago
      Registration,verification of email, profile setup, and redemption of FS was relatively simple. My first impressions weren't great though because while I was trying to fill out my profile information, etc. I kept getting promotional pop-ups. I figured while annoying, it was just while navigating the site, not a big deal. Well, I was wrong. After redeeming my free spins and starting game play the pop-ups continued and do not close unless you manually close them. I actually didn't even complete my free spins. If I had paid money, I would be extremely perturbed. 100% would NOT visit that site again
      • Pop-ups
      • Advertising during game play
      Spin Samurai Casino
      Dear Nicholle,

      Thank you for sharing your experience with us.

      We sincerely apologize for the inconvenience you encountered with the promotional pop-ups and advertising during gameplay. Your feedback is invaluable, and we're sorry that it impacted your enjoyment of the site, especially during your free spins.

      Please know that we take your concerns seriously and are committed to improving the user experience. We’re actively working on minimizing disruptions to ensure smoother and more enjoyable gameplay for all our users.

      We hope you’ll consider giving us another chance in the future.

      Thank you once again for your feedback, and we apologize for the inconvenience.

      Best regards,
      Spin Samurai Casino
      • 2 years ago
      Good day,

      I received a 100% bonus via email with which I deposited €300 and was able to use the bonus and win €10,000!!!
      Account is verified.
      First withdrawal of 1000€ was rejected without reason.
      After I contacted the live chat I was also told that it was rejected for no reason and that I should submit a new request.
      I'm curious to see how this develops. I only have one option to withdraw €1000 per day.
      I'll give a better rating if anything changes!

      Edit: best site I've ever played on!!!
      1 payout has been made!
      • Top wins
      • Top bonuses
      • Payment is cancelled without reason
      • Chat doesn't help
      Spin Samurai Casino
      Hi Xabruzzii,

      Thanks for your feedback.

      We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

      I wish you a four-leaf clover in your gameplay!

      Sincerely,
      Spin Samurai Casino
      • 2 years ago
      Deposited 3 days ago with eth.
      Which they informed it could take up to 4 hours which I completely understand.

      3 days later and my deposit still isn’t here.

      Do not go to this site
      • Everything
      Spin Samurai Casino
      Good Day Juzzy92,

      Thank you for providing feedback.

      I'm sorry to hear that your experience with us was unpleasant.

      I completely understand your disappointment. Waiting for a few days for your deposit to be posted can be inconvenient as we realize that you would love to play and have some entertainment.

      In most circumstances, the deposit reflects immediately on your account; however, there may be times when the payment service provider is experiencing technical difficulties.

      I can assure you that we take these matters seriously and do our best to get them resolved as soon as possible.

      We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.

      Please feel free to contact us via email at contact@spinsamurai.com. You can also contact us via live chat; we are available 24/7.

      Kind Regards,
      Spin Samurai
      • 2 years ago
      I take bonus from email win 1k. sent document for veryfity and waiting for cashout.
      Casino have big problem. Casino without suport contsct.
      Not chat, no email adress. only messge but didint answer to my questions. i dont know what wrong about ine document and dont have how ask
      now neutral review and waiting for coming soon
      edit: 25.03
      cashout complete
      Polecam to kasyno!
      Spin Samurai Casino
      Hello, kszysio

      We are sorry to hear that you have had difficulties with your verification process.
      As you know, the verification process is tied to the withdrawal policy. And yes, even for card/s that you no longer have but used in the casino, you would still need to verify it.
      Also, if the photo is cropped or the receipt you provided has an incorrect or unclear reference number, our payments team will decline the document. However, you will be given instructions on how to upload it correctly.

      We are happy that you eventually were able to receive your winnings, we will be trying to maintain and improve your gaming experience. And if you still have some questions - don't be shy to message us!

      May your gameplay will be even more entertaining, master!

      Sincerely, Spin Samurai Casino
      • 2 years ago
      as
      Dodgy as. Never won anything at all and then when I asked to close my account they said sorry we can't do that as you are a valued customer!! What the actual..
      I will never play with these guys again
      Spin Samurai Casino
      Hello, trpevskik

      We sincerely apologize for the frustration you've experienced with our services.

      Regarding your comment about never winning, it's important to note that the Return to Player (RTP) percentage varies across different games, and while winning streaks can fluctuate, our games are designed to be fair and provide an enjoyable experience for all players.

      We're truly sorry to hear that you're considering closing your account. As a valued customer, we always strive to address any issues or concerns you may have. We constantly work on improving our services and welcome any feedback you may have to help us enhance your gaming experience.

      We would like to encourage you to reach out to us again either via our chat support or through our email address: support@spinsamurai.com
      Our dedicated team is here to assist you and ensure that your experience with us is nothing short of excellent.

      Once again, we apologize for any inconvenience caused and hope to have the opportunity to regain your trust and continue providing you with top-quality gaming entertainment.

      Sincerely, SpinSamurai Casino
      • 2 years ago
      Third welcome bonus and simply with a 10€ deposit and 1300€ wagering managed to be able to request a payout of 730€ :) I think it's great. I still had to upload documents for verification, which were checked a day ago.. now I'm waiting for the payout to be approved 🥰🙈👍🏼👍🏼


      Addendum: Payout took 2 days (I assume because of the weekend).
      Therefore very quickly.
      Nice page !! Keep it up Dama Nv 🎉🎉🙈👍🏼
      • Top games
      • Big win
      Spin Samurai Casino
      Hello, QueenLea

      Thank you for such a high rating. Your feedback is truly appreciated!

      Congratulations on your winnings, master! We are beaming to know that our platform brings joy to our players.
      We'll enhance our skills to make a gaming experience for our clients even better.

      Sincerely, SpinSamurai Casino
      • 2 years ago
      The casino itself is very good, it's nice to play a lot of good games
      If someone likes samurai, the setting is very good, the website is smooth, nicely made, I won a lot on my first visit to the casino and every 24 hours there was a daily limit of 800 euros in my account, which pissed me off a bit because other withdrawal methods disappeared somewhere, e.g. to a bank account. It is known why these restrictions are used. They use tricks from the casino manual, but in a non-intrusive way, without rudeness. So I consider the casino trustworthy and good. If they have a good manager and take care of the players, they have the potential to be a top team.
      • Selection of games
      • Smooth side
      • They pay out money quickly
      • You get a lot of free spins during the game and collect them whenever you want without any traps
      • Live chat helpful and polite
      • It stays with me forever
      • For me personally, verification requires too much data to go through at once
      • These marketing tricks keep your money there for as long as possible. But within acceptable and truly elegant limits.
      • There are only a few withdrawal methods, but the same ones as you deposited
      Spin Samurai Casino
      Hello, marcinqszwed

      We apologize for answering in English.

      Thank you for your detailed and positive feedback. We're delighted to hear that you enjoy our casino, find the game selection appealing, and appreciate the smooth and well-designed website. It's fantastic to know that you had a winning experience, particularly with games featuring a samurai theme.

      We're grateful for your acknowledgment of the fast payout process and the helpfulness of our live chat support. Your mention of the pros and cons provides valuable insights for us to enhance our services further.

      We appreciate your understanding of the verification process. While we aim to ensure a secure gaming environment, we are actively reviewing and optimizing our procedures, adding new deposit and withdrawal methods, to streamline the verification without compromising on security.

      Sincerely, Spin Samurai Casino
      • 2 years ago
      I will leave this as neutral for now as I will see how my withdrawal process goes. First impressions are good and I find the site smooth and easy to use. Good choice of games and providers. I will give more detailed review after withdrawal process...
      • Large selection of games and providers
      • Friendly and helpful live chat
      • Good bonuses
      • Should be better responsible gambling options
      Spin Samurai Casino
      Hello, Dwayne8365

      Thank you for taking the time to share your initial thoughts with us. We appreciate your positive feedback on our games and gaming providers. It's great to hear that you find our site smooth and user-friendly.

      We look forward to assisting you further with your withdrawal process. Please keep in mind that withdrawals are closely tied to the verification of your gaming account, which is a standard procedure to ensure the security of your funds. Even for card/s that you no longer have but used in the casino, you would still need to verify it. Also, if the photo is cropped or the receipt you provided has an incorrect or unclear reference number, our payments team will decline the document. However, you will be given instructions on how to upload it correctly.

      If you have any specific preferences or concerns regarding responsible gaming options, please don't hesitate to reach out to our support team via live chat. They will assist you kindly by providing all options that are available. We're committed to promoting responsible gaming practices and will be happy to assist you with any requests you may have in this regard. You may also check this page: https://www.spinsamurai.com/en-au/responsible-gaming

      Thank you again for choosing our platform, and we look forward to providing you with an excellent gaming experience. Please feel free to share more detailed feedback after your withdrawal process, your insights are valuable to us.

      Sincerely, Spin Samurai Casino
      • 3 years ago
      If you are a normal casino player this is a reliable casino, it will withdraw, it will give you offers with normal promos and tournaments.

      But if you are a vip kind of player dont you dare spend here, they have tried to put down my vip treatment to 5% I get one extra tournament which I think is rigged, I can do 30 aud per spins for an entire day and I never break top 10. the point system is brutual 30 aud is 1 point, im up to 25400 points = 750.000 wagered and it has to be in raw money, ive deposited 84 pages x 10 per page and spent over $35000.

      And somehow the terms and conditions for vip say you will get more bonuses and more appreciation but its the opposite once they know you spend they destroy it all. ive never heard of a casino with 5% and we arent even discussing cashback we are discussing cash bonuses that have big wagers.
      I am trying to fight this now, its very terrible they also have no one to call so you cant directly speak to management, I was told the new management did this but they dont have this in writing which is already misleading and not right. stay away big spenders
      • safe, perfect casino for regular players, fast withdrawals
      • good game play, good range, easy to navigate enough promos for regular players, tournaments for regular players.
      • the worst casino ive ever played at for a vip level player, terrible percentages, as you build your portfolio and vip level status things become worse, stay away big spenders and vips
      • no ability to contact anyone via phone so they avoid when there is a bigger issuer, very difficult for this as a business and strange.
      Spin Samurai Casino
      Hello biginkedaussie,

      Thank you for taking the time to share your concerns and feedback with us.

      Firstly, regarding bonuses, I understand you may have certain expectations as a VIP player. Our casino offers a range of bonuses and promotions subject to specific terms and conditions.

      I am happy to hear there are certain features of our casino that you enjoy and I am equally sad to hear you are not happy with our bonus offers. Fortunately, the entertainment industry is constantly changing and we hope to see a bonus for you to enjoy in the near future.

      As VIPs for our casino, we take these matters seriously and want to address your concerns with your account manager if you would be so kind as to provide me with your email address, please.

      We want to emphasize: We aim to provide a high-quality VIP experience, which includes exclusive bonuses and personalized support. And we are always open to feedback on improving our offerings.

      At Spin Samurai, we would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.

      Sincerely,
      Spin Samurai
      • 3 years ago
      amazing casino has a Lot to offer, many games and great customer service
      Spin Samurai Casino
      Hello, hbomb420

      Thank you for reviewing our casino.
      We are thrilled to know that you are enjoying it. Our primary priority is to do everything possible to see such reviews.

      Wishing you nothing but luck in your gameplay, master!
      Sincerely, Spin Samurai Casino
      • 3 years ago
      This casino is very disappointing, when we make a deposit it is processed quickly but when we make a withdrawal it takes a very long time, and what doesn't make sense is when we do a shutdown on a holiday/weekend he won't process it but if he makes a deposit he will always process it... ,
      • nothing good in my opinion
      • many unlockable games have a lot of reasons that don't make sense and many more in my opinion
      Spin Samurai Casino
      Hello Kartolo83,

      We appreciate your time in reviewing our casino.
      To address your concern, please remember that passing the verification is part of the withdrawal process.
      Also, all payment methods used in the casino need to be verified. Additionally, our payments team will decline the document if the photo is cropped or the receipt you provided has an incorrect or unclear reference number. However, you will be given instructions on how to upload it correctly, and once all is there, our relevant department will check it as soon as possible.
      In the withdrawal process with different payment providers, some transactions could take up to 3-7 banking days.
      If you still have any questions, please feel free to contact us via email at support@spinsamurai.com.
      You can also contact us via live chat, we are available 24/7.

      Sincerely, Spin Samurai Casino
      • 3 years ago
      Deposited and played with the welcome bonus, the €200 was gone in a few minutes with no chance of winning, I don’t think I have to say more here, everyone can form their own opinion, but I definitely cannot recommend this casino.

      EDIT 11/30/2022 - I tried to contact the live chat and they wouldn't help me. Here is just a small excerpt from the chat:
      It seems that you didn't have much luck, and sadly we are unable to add any other bonuses at the moment since you were given many bonuses for your deposit.

      Why are you answering here if you don't mean it seriously? Because it looks good? Maybe it should show that you are trying? But you're not, nobody wanted to check my account. And you didn't meet me in any way.

      EDIT 12/08/2022
      I have changed my rating to 4 stars. The reason for this is the VIP manager Zoey, who is very concerned about me and that is not always a matter of course. Thank you Zoey!
      • VIP Manager Zoey
      Spin Samurai Casino
      Hello Whooky,

      Thank you for contacting our chat support, and we apologize if you feel we couldn't resolve your concern.
      Our players' experience is our top priority. We want to ensure that aside from the entertainment they get from playing, we also provide a gesture of goodwill to express how much we value our players.
      And as a valued player, we assigned an account manager to you to make your experience with our casino better, and she will be in touch via email. Please standby for it.

      Sincerely, Spin Samurai Casino
      • 3 years ago
      My first time at this Casino the bonus wagering is a bit high but my winning & withdraw was great deposit $15. + bonus withdraw $450. leave in $50. confirmation for withdraw accepted 10 hours this is the best I ever got from a Casino . Thank you
      • For this day 10/10
      Spin Samurai Casino
      Hello dodge5000,

      Thank you for sharing your feedback with us!
      We're happy you enjoy your experience at Spin Samurai :)

      Wishing you great gameplay!

      Sincerely, Spin Samurai Casino
      • 4 years ago
      One of thee best casino's I've played at by far.
      No complaints. Customer service. Vip manager ers make you feel welcome.
      • 100% very down to earth you
      • Not a bad thing to say
      Spin Samurai Casino
      Dear Sweets55,

      Thank you for taking the time to share your feedback with us!
      We're happy having you as part of our Spin Samurai family :)

      We wish you great gameplay!

      Sincerely, Spin Samurai Casino
      • 4 years ago
      A good casino has a lot of games, the bonus is somewhere in the middle
      • What can I say good about that casino, while you are paying, the chances of winning in the negative are good, I will write why, mostly the casino is nice, there are many games.
      • The negative side of that casino is that the first time you want to raise money, problems start, there are no more good winnings, to say the least, and what's worse, they forget to transfer money, you contact the agent, he just writes that he will check it and wait and wait and wait and nothing, no answer no money, disaster
      Spin Samurai Casino
      Dear rile 15,

      Thanks for taking the time to send us your message.
      Your opinion is important to us and improvement of our service!

      We're sad to hear you had difficulty collecting your winnings and that you felt the help provided was insufficient.

      Please see this link for additional information on withdrawal terms and conditions:https://www.spinsamurai.com/en/terms-and-conditions

      Also, we'd be happy to check your account and provide you with the best solution if you could supply us with the email address used for your account.

      Looking forward to getting your reply!

      Sincerely, Spin Samurai Casino.
      • 4 years ago
      Great provider choices, and the layout is ok... there is ONE MASSIVE problem with this casino: When your funds are low, there is an automatic POP UP window that keeps popping up to encourage one to deposit. So, this starts happening at about $2 left in your account... the pop up came up and of course, you must click on the X's to get rid of it, and that takes a moment to do... so... it me my AVIATOR game (Spribe). They did offer me some free spins, but, I could have made over $4 on what I had left and the free spins got me under $1. Do NOT play the AVIATOR game there, it will not end well if you are under $2 balance.
      • Great choice of providers
      • Pop up window to deposit - VERY troublesome!
      • 4 years ago
      Unfortunately had a very bad experience.

      In the live chat there is never anyone and you don't get an answer by e-mail, although it is important I wrote an e-mail twice about a permanent account closure due to problems. 1 week later neither an answer nor an account closure!

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