The player from the United Kingdom had deposited via bank transfer on June 30, but the funds had not been credited to her account. Despite having contacted both MyStake and Payop, the issue remained unresolved. Due to a lack of communication from the player, the complaint was ultimately rejected.
MyStake Casino - Player's deposit has been delayed.
Amount: £20
MyStake Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
Public
Public
2 months ago
On the 30of June I do the deposit by bank transfer. Was on the website Payop I was contacted with my bank the money was taken from my bank I been con tact with the website MyStake and Payop and they still can’t do noting I feeling like I lost my money and someone wasn’t help me
Public
Public
2 months ago
Dear Yusiaa,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider which you already did. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
