MyEmpire Casino - Player's withdrawal is delayed due to payment method issue.

Good day, I need help. I deposited money on this site and won at roulette. I met all their silly requirements, but every time I only get a response in the style of "try another payment method, an error occurred." I have been receiving money from here for over 14 days, does anyone have any tips on how to resolve this? Thanks.

Dear sergejvi,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Have you contacted casino support regarding the issue? What recommendations have you received?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I was verified and I was told to choose a method through which you can deposit and then select, I did that, but it was probably another click of theirs, I had to place 1x another deposit, I did that and I chose again through the verified method, but again unsuccessfully

I understand your frustration.

Casinos often require you to make a minimum qualifying deposit with a payment method before it can be used for withdrawals.

Could you please specify which methods have you tried so far, and what other methods remain? I apologize for the inconvenience.

Dear sergejvi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.