The player from Spain reports that their withdrawal request on the My Empire page has been pending for 7 days without the funds arriving in their account.
MyEmpire Casino - Player's withdrawal is delayed.
Amount: €1,410
MyEmpire Casino
Safety Index:Very highSafety Index
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9.1
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Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 5m 6s
Case summary
4 hours ago
Public
Public
7 hours ago
Translation
Hello, on the My Empire page, my withdrawal has been pending for 7 days and still hasn't arrived in my account.
Automatic translation:
Public
Public
5 hours ago
Dear fanigomezgranada,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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