HomeComplaintsMyEmpire Casino - Player’s withdrawal has been delayed.

MyEmpire Casino - Player’s withdrawal has been delayed.

Amount: €800

MyEmpire Casino
Safety Index:Very high
Submitted: 30 Sep 2024 | Case closed : 19 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 weeks ago

The player from Italy had been waiting for a withdrawal since the 13th and was seeking assistance. The issue regarding her second withdrawal of €800, which had been delayed, was resolved as she confirmed receiving the transfer email. We tried to keep the complaint open until she verified the successful arrival of the funds in her account, but due to lack of response we were forced to reject it.

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1 month ago
Translation

file I have been waiting for my money since the 13th. Please help me

Automatic translation:
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1 month ago

Dear Stellina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Have you made any successful withdrawals before? 
  • Could you please confirm that you have passed the KYC verification?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 month ago
Translation

No problem in the past to withdraw the withdrawal. On September 13 I made two of 800 one arrived and the other is still stuck so from the 13th I find it shameful and scandalous not to have your own money won rightfully. Help me

with that I don't know if I'll play this casino again because they're really tiring me out.

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1 month ago
Translation

They solved it I'm waiting for them to arrive on my account I received the transfer email!! Thank you thank you

Automatic translation:
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1 month ago

Thank you very much for the update, Stellina. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

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1 month ago

Dear Stellina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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