The player from Greece made a withdrawal request for 447.6 euros 8 days earlier but had yet to receive the funds. We advised the player to wait 14 days for the processing time. The player confirmed that authentication was not required and later informed us that the funds were credited after persistent follow-ups. The complaint was marked as resolved.
MyEmpire Casino - Player’s withdrawal has been delayed.
Amount: €447
MyEmpire Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
Translation
I made a withdrawal request 8 days ago for 447.6 euros. They said I would be paid within 1-3 days. Every day they tell me that the payment will be made soon, to be patient, and that there's just a backlog of work. Also, no one responds to emails. This casino is unacceptable, and it's obviously a scam.
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3 months ago
Dear geoyerodimos,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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3 months ago
Translation
Good evening and thanks for the reply, my authentication is not necessary at the moment from what customer service has told me, just waiting and nothing more...
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3 months ago
Translation
After threats that I will take legal action and constant annoyances, the amount was credited today
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3 months ago
Dear geoyerodimos,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
