MyEmpire Casino - Player’s withdrawal has been delayed.

Good evening! I have requested a withdrawal at this casino. Normally, all casinos process withdrawals immediately. I made the withdrawal request yesterday and have been messaging them, but they respond cryptically. I suspect something is wrong. I am worried about my money. No verification has been requested. I asked them, and they said it's not necessary at the moment.

Dear rvas,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?
• When was the last time you were in contact with casino support and what did you discuss?

Looking forward to hearing from you.

Best regards,

Tomas

Dear rvas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.