MyEmpire Casino - Player's account was closed after a big win.

Hello everyone,

Recently, (2 months ago) I hit a max win on Reapers with 0.25€ bet (5000€ total).

Long story short, I immediately began the withdrawal, the first 2000 were withdrawn without problems, after that, they asked for an authorization, which is more than fair, and I provided them with the necessary files. As I was waiting for the process, I tried to sign in and my account was suspended with 3000€ inside.

I sent them messages, and only when I said that I will take it to a court, they responded by saying that I breached the Terms and Conditions. I asked them which exactly and the answer they provided was (excuse my language) complete nonsense, as I've never given my account to someone else or made a deposit from a different bank account.

Dear Xionks,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if your identity documents were approved during the KYC verification, or if your account was blocked due to unsuccessful verification?

Which documents did you send to the casino for KYC?

Could you kindly forward me the entire email you received from the casino after your account was closed? My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika