The player from Switzerland had attempted to withdraw 500fr from his online casino account five times over a two-week period, but all attempts had been unsuccessful. The casino's customer service had attributed the issue to a provider problem and had advised the player to keep trying. The Complaints Team had reached out to the player for more information to aid their investigation, extending the response deadline by seven days. However, the player had not responded within the given timeframe, leading to the rejection of the complaint.
MyEmpire Casino - Delay in player's withdrawal transaction.
Amount: 500 CHF
MyEmpire Casino
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 hour ago
Public
Public
4 weeks ago
Translation
Good day administrators... I've been trying for nearly 2 weeks to withdraw the sum of 500fr via BANK ACCOUNT... 4 failed attempts so far... Every time I make the withdrawal (following all the correct steps, and properly completing my BANK IBAN), they return the sum of 500fr to my site's real balance after 3 days. Every time this happens, I contact customer service and they tell me, "sorry, it's a provider issue, please kindly attempt the withdrawal again"... at this point, I don't know what to do anymore because their only solution is to do the same thing over and over again. I've now performed this operation 5 times... would you kindly help me... I'm desperate!... I've taken a screenshot of my last request made today, but it's in Italian, where I explain that this is the fourth time they've returned my withdrawal to the REAL BALANCE... and they keep telling me to keep trying until it's successful... I really don't know what to do anymore... I tried again, and I took a screenshot of the withdrawal request today, hoping that this time, the same thing won't happen.
Automatic translation:
Public
Public
3 weeks ago
Hello Dome9999,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyEmpire Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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