HomeComplaintsMr Sloty Casino - The player's withdrawal is delayed.

Mr Sloty Casino - The player's withdrawal is delayed.

Black points: 128

Amount: €490

Mr Sloty Casino
Safety Index:Very low
Submitted: 21 May 2023 | Unresolved : 15 Jun 2023
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

10 months ago

The player's withdrawal is delayed for over 2 months. The complaint was closed as unresolved as the casino has no reaction policy.

Public
Public
11 months ago

I am waiting for my whitdrawal almost 8 weeks.

why I Dont no .

Public
Public
11 months ago

Hello Raymonduno,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Sensitive attachment
Sensitive attachment
11 months ago

Hi , yes my account is verified.

and I had a whitdrawal 2 days before 29 march . And I recieved it in 2 days .I won with reel money.

last time I had contact with the casino was this morning . But i had contact a lot of times. But i Dont cant do anything with the answer.

best reggards Raymond

Edited
Public
Public
11 months ago

Dear Raymonduno,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate https://casino.guru/mr-sloty-casino-review#tab=js-tab-reputation.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news