Mr Sloty Casino - The player's withdrawal is delayed.

I withdrew on 02/08/22 it's now dragged on and dragged on after god knows how many emails they're now saying it'll take longer than the timescale and I've had enough I just want my winnings and I know they're scamming me.

Hello Dannydlfc,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

My account has been fully verified. I sent them a photo of my passport. I believe they asked for To verify your gaming account upload all the necessary documents to our server, by following the next steps:

★ Access our official website

★ Log in to your gaming account

★ Click on the User icon :bust_in_silhouette:

★ Choose Verification option

★ Choose Account Verification [KYC validator window should open]

★ Upload all the requested documents

This the official process from.chat support because its been a while since I uploaded my documents I believe they asked for a passport copy a proof of address and I also had to do a video where I had to turn my head. I have done all of that I was fully verified before I made a withdrawal on the 02/08/22

Dear Dannydlfc,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Yeah I'm resigned to not getting my winnings now it's disgusting that this casino is allowed to operate without answering to anyone. Ahh well I've left my review on trip advisor I hope no one else is conned by them thanks for the help!