The player's withdrawal is delayed for over 2 months.
Mr Sloty Casino - The player's withdrawal is delayed.
Black points: 177
Amount: £690
Mr Sloty Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
I won this money on 21st April and despite contacting them many, many times I still haven't received my money.
Public
Public
2 years ago
Hello judycarter7423,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
My account is verified and yes I was playing with real money. I spoke to them yesterday and all they could say was that it is in hand.
Public
Public
2 years ago
Do you mean that the casino claims that they have paid you already? Can you please forward some screenshots as evidence supporting your case? Send them to nikolas.b@casino.guru.
Public
Public
2 years ago
The casino claims that the withdrawal is pending. From what I have read about them on line they don't pay out. The withdrawal is showing on my account as pending. I am sorry I don't know how to do a screenshot.
Public
Public
2 years ago
Dear judycarter7423,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
