Mr Sloty Casino - The player's withdrawal is delayed.

Hi I withdrew 6 business days ago but the withdrawal is still pending. I have received notice that it can be 7-21 business days but every time I ask live chat they copy and paste same msg saying 7-21 days. I can’t get any updates as to where my withdrawal is upto ?

Hello David,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

Hi nick, I haven’t made a withdrawal, I passed verification about a month ago and I played through the 50x bonus thing.

Hello David,

As you account was verified on 18th and the casino's time frame is longer than usual, I would definitely only wait at least until the end of this week. If the money would still not arrive, we will try to intervene.

Thanks nick

Hi nick the most info I’ve had from them

thanks nick I really do appreciate your help

Hello David,

Thank you for keeping us updated. I will however still set back the timer on you until the end of week. Please let us know only in case they would process the payment or if they won't at the end of the week.

Regards,

Nick

Hi nick, I have been told 2 days ago that it had been passed to their fiancé department.. I’ve been back on today and the person didn’t even look into my acc he replied 20 seconds after my question with the usual 7.21 days ? Today is 13 working days…

Hello David,

As it seems like there is no update regarding the case, I will transfer your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you Nick

Hi David,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue contacting the casino.

I'd like to ask the Mr Sloty Casino team to share more information regarding the delayed payout to the player. Can you please provide us with the reasons of the withdrawal request to be pending for 3 weeks? Hope to hear from you soon!

Best regards,

Natalia

Thanks Natalie, today is the 17th working day

Today is the 21st working day and I got this

Hi David, thank you for providing us with the updated information. I really hope that we will hear from the casino here as well.

Dear Mr Sloty Casino team, I'd like to ask you to respond to this complaint. Have there been any updates?

If the casino fails to reply, I will, unfortunately, be forced to close the complaint as "unresolved".

Regards,

Natalia

Hi today is the 26th working day, I have been on chat and told that there has been a delay cos of the number of withdrawals which I find hard to believe. If the casino doesn’t answer in the next 23 hours do you just close the complaint ?

thank you

Hi David,

Unfortunately, Mr Sloty has no license therefore no license regulator can be contacted. Furthermore, there's no mention of any ADR in their terms so if the casino refuses to reply, we really won't be able to resolve your case, and, yes, it will be closed as "unresolved".

Regards,

Natalia

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thank you 🙏

Hi Natalie, 30th working day they have no intention of paying out, do you get this a lot with mr sloty ?

Hi David,

I'm very sorry, but since we haven’t received any reply from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

My apologies for not being of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

Regards,

Natalia

Thank you

Hi,

unbelievably after 62 days (and by that time had 0% hope of getting my withdrawal and had forgotten about it) I received an email from Mr sloty asking for ID I verified it and my £780 winnings where paid 4 hours later.

thank you mr sloty

The complaint was reopened as per the player's request:

Hi, after 46 business days I have unbelievably received an email from Mr sloty asking for ID documents to process my withdrawal the screen shot shows withdrawal (bank transfer dated today) and the other shows the state it is in which has gone from awaiting (which it was in for 63 days) to allocated

We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Dear Hilty123, have you already uploaded the requested documents?

Dear Hilty123, thank you for your reply! I'm very glad to hear that you finally managed to receive your winnings from Mr Sloty Casino. I will now close the complaint as resolved.

Thank you for using our complaints resolution center! I hope you won't come across an issue like this at any online casino but don't hesitate to contact us in case of any problems and we will try our best to help you.

Regards,

Natalia