HomeComplaintsMr Sloty Casino - Player's withdrawal is delayed.

Mr Sloty Casino - Player's withdrawal is delayed.

Black points: 707

Amount: £5,000

Mr Sloty Casino
Safety Index:Very low
Submitted: 10 Jan 2023 | Unresolved : 13 Jan 2023
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

1 year ago

The player from the UK is experiencing difficulties withdrawing his winnings. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”

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1 year ago

The withdrawal date might not be correct as they would not tell me on the live chat played no bonus or free spins. So no wagering. Still no pay out as yet really like the casino and the games if they could just sort out the withdrawal delays be one of the best casinos

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1 year ago

Dear dychie,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from Mr Sloty Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

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1 year ago

Yes I will do that thanks for your time to replying to my issue

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1 year ago

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1 year ago

Can I ask what can be done about this and what chance have I got to get my winnings. Shorly if they was going to scam me they would of just closed my account

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1 year ago

Hello any update on the case

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1 year ago

Dear dychie,


Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.


Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.


Regrettably, we have no other choice since it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

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