The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Mr Sloty Casino - Player’s withdrawal has been delayed.
Amount: €700
Mr Sloty Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hi
I've made a withdrawal from Mr Sloty since 1/26/22 and waited 3 months to get the message that there was a malfunction and that's why my money was booked back to the casino account.
Now I've tried again to make a payout and have to wait at least 2 weeks again. I've heard a lot of negative things about MrSloty at the moment and I'm afraid that this time I'll only be put off. Can you help me to solve this problem? I'm just waiting like that long after that just doesn't seem fair to me anymore
LG Thomas
Automatic translation:
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2 years ago
Dear jeffhardy102,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, or the casino cancels your withdrawal again, please let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
It's been more than a week now and nothing has happened I only get answers it should be paid out soon but nothing is happening at all slowly really I don't know what to do anymore
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2 years ago
Thanks for the update, jeffhardy102. I fully understand your frustration. However, we always give a casino two full weeks to process each pending payment. If there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
Translation
after 2 weeks still no payment meanwhile i'm at the end of my wits
Automatic translation:
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2 years ago
Thank you for the updates, jeffhardy102. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification?
Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.
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2 years ago
Dear jeffhardy102,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Translation
Excuse me, I was unfortunately very busy, so I didn't save any chat histories, I'm just always put off by the fact that it should be on it soon, etc. If that's really required of you, then I'll write to support again and they'll send me the same message as before
Automatic translation:
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2 years ago
I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
