Mr Sloty Casino - Player’s withdrawal has been delayed.

Made a Withdrawal of £600 October 2021 and i was told to wait 21 working days after that had passed and after multiple emails and live chats Withdrawal was suddenly cancelled and returned to my account in February 2022 and I was told it was a technical issue and to withdrawal again I ended up played with that money and won £1500 which I withdrew February and I am still waiting for Withdrawal to be proccessed casino unable to give me any info as to when or hold long it will take they just keep saying be patient

Dear Jonathan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina

I have not successfully withdrawn from this casino yet I have passed the verification I will forward emails from casino to email

Thanks

Thank you for your reply and email, Jonathan. Have you accumulated your winnings with or without an active bonus? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

I used a deposit bonus and completed the wagering requirements (including max stake allowance) when I withdrew the £600 last year then when my withdrawal was returned I played with that money then withdrew £1500 neither withdrawal ever got past awaiting status

I have read in the t@c that i needed to have deposited more that £200 over my lifetime to withdrawal more than £200 at this casino which I have also already done

Thank you very much Jonathan for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello ozzyfell,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.