Mr Sloty Casino - Player’s withdrawal has been delayed.

I have made the withdrawal on 17 June. It says withdrawals can take up to 7-21 working days. I am now on the 31st working day nearly 7 weeks. I email them each week they say that they are processing it and are chasing the finance department and will give me feedback on when it will be paid out which they never do.

Username: Ch***1

Dear Christopher,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you passed the KYC verification? Have you ever made a successful withdrawal before?

What is the status of your withdrawal – is it pending or processed?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Yes KYC has been verified. This has been my first withdrawal but I have been on the site for a couple months prior to it and they had taken any money I deposited.

My withdrawal status says accepted.

I will send correspondence from what they have told me.

Thank you very much Christopher for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Christopher,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello,

As we see this withdrawal is in Accepted status, but the player provided all the requested documents.

I will escalate this to our management so that it can be sorted out as soon as possible.

Kind regards,

Alex

Customer Support Team

Dear Alex,

let us know when you'll release the payment so we can check it with Christopher.

Hello,

As soon as we receive feedback, you will be informed.

Kind regards,

Alex

Customer Support Team

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

The website is a scam I won’t get paid out but I hope it stops future people from using it.

they have a curaçao license which anybody can get and it doesn’t mean anything as they don’t do disputes and is easy to obtain if you have cash.

there address does not exist either so I can’t hunt them down for my money

and they are run by MRSL NV which does not exist.

waste of time and money so regret ever going on the site on the first place. I lost a £100 payout but god knows how much money I gave these criminals before that.

Hello to all,

We have apologized the player for the delay in processing his withdrawal but the player haven't provided us with all the necessary documents before applying for a withdrawal which affected the time frame. We have sent him an email with further instructions in order to speed up the whole process . The matter has been accelerated so the player's withdrawal will be prrocessed as soon as possible.

Kind regards,

Judy

Customer support team

Mr Sloty

I have done followed steps and tried to do withdrawal again and sent them an email

to confirm I have done this.

Dear Christopher,

let me know when you'll receive your winnings, please.

I have been paid.

Thank you for your help.

Dear Christopher,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru