The player from Austria had been waiting for his withdrawal for more than two months before submitting the complaint. Three weeks later, after the player confirmed he received his winnings, the complaint was closed as 'resolved'.
Mr Sloty Casino - Player’s withdrawal has been delayed.
Amount: €2,000
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Mr Sloty Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Casino Sloty pays a profit of € 2000.- since April 28th. not over 2 months! Talks held - only excuses because of overloading the finance department ect. CAUTION do not deposit anything at the casino!
Automatic translation:
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3 years ago
Dear Eduard,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Dear Petronella
countless emails, but only to finish
is in progress, the finance department is too busy and please be patient .....
I have all the screen shots and all the mails.
but nothing changes. I have been verified 2 times before April 28th ..
it's just terrible how you work there and that smells like fraud
thank you for your help
Lg
eduard
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3 years ago
Thank you very much, Eduard, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Dear Eduard,
I’m sorry to hear about your problem. I’ll contact the casino and try my best to resolve the issue as soon as possible.
I would like to invite Mr Sloty Casino to join this conversation and participate in the resolution of this complaint.
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3 years ago
Translation
Simply transfer the profit!
Without any additional excuses.
I deposited, won and want my money.
I don't know what there is to discuss.
Thanks for the help and greetings
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3 years ago
Dear Eduard,
Unfortunately, we haven’t received any response from the casino yet.
We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
Translation
Dear Guru Team
Today I got another consolation from Mr. Sloty.
they write that there is still one more step to be taken before the payment is made.
Although my winnings were checked and recognized, the payout is delayed again.
Nevertheless, thank you very much for your commitment
it's mr. Sloty is a scam casino in my opinion
lg
eduard
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3 years ago
Thank you, Eduard, for the update. We also got in touch with the casino representative and were informed you should expect your withdrawal request to be processed in the next few days. I’m extending the timer by 7 days. Please let us know once there’s been any progress regarding the issue.
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3 years ago
Dear Eduard,
Have you received the payment? I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, I will have to reject your complaint.
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3 years ago
Translation
Dear Team
thank you, I received the payment of my winnings 3 days ago. After 3 months !!!!!
thank you for your help
lg
Automatic translation:
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3 years ago
Thank you, Eduard, for letting us know and for using the Casino Guru complaint resolution center. I’m sorry that it took so long but I’m very glad you have received your winnings. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Andrej, Casino.guru
