The player from Germany had waited for 21 days for a payout from a verified account. The payout had been promised to be processed within this timeframe, but it hadn't been done. The player had been asked to provide a screenshot of the withdrawal request for further investigation. However, due to the casino's No Reaction Policy and its history of unresolved complaints, we were forced to close the player's complaint as 'unresolved'. We recommended that players avoid this casino due to its lack of responsiveness.
Mr Sloty Casino - Player's withdrawal has been delayed.
Black points: 295
Amount: €1,600
Mr Sloty Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 month ago
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1 month ago
Translation
Hello,
I have been waiting for my payout for 21 days.
My account is verified. I was assured that the payout would be processed within 21 days and I'm fed up.
Automatic translation:
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1 month ago
Dear sofialea7,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
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1 month ago
Translation
Hello, yes, I would be happy to send the screenshot via email.
I would have liked to have known beforehand that this casino was like this. Unfortunately, there are some reports about the casino that can actually only be fake. With 4-5 stars.
Automatic translation:
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1 month ago
Dear sofialea7,
I understand your point of view. You can have a good experience in terrible casinos, and have negative experiences in otherwise very good casinos.
I can only recommend our reviews https://casino.guru/top-online-casinos#tab=RECOMMENDED which include our and players' reviews to make informed decisions.
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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