A player from the United Kingdom is having difficulty withdrawing their winnings. Their withdrawal request was initially made in April 2023 but was cancelled by Mr Sloty in July. Despite making the request again, it remains outstanding. The complaint was closed as unresolved as the casino has no reaction policy.
Mr Sloty Casino - Player’s withdrawal has been delayed.
Black points: 129
Amount: £429
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Mr Sloty Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
I first made this withdrawal request in April 2023, on 4th of July Mr Sloty cancelled it.
on the 5TH of July i requested the withdrawal again and despite several requests for answers or reasons it is still outstanding today
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1 year ago
Hello jimbojbp,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Hello Nick
Thank you for taking this case, its been very frustrating
My account was fully verified in January of 2023. there was no bonus involved, and i spoke with their live chat on 12/sept/2023 and as usual they apologise and promise to contact the finance department but wont tell me how to.
James
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1 year ago
Hello Nick
Thank you for taking this case, its been very frustrating
My account was fully verified in January of 2023. there was no bonus involved, and i spoke with their live chat on 12/sept/2023 and as usual they apologise and promise to contact the finance department but wont tell me how to.
James
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1 year ago
Dear jimbojbp,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
