Mr Sloty Casino - Player’s complaining about overall casino experience.

SCAM- STAY CLEAR

Deposited £100 and they took out £108 without my permission, unable to contact anyone but eventually connected to chat who told me they dont charge for deposit, and dont know why this, contacted my bank and they said Payment is on hold so i have told my bank to cancel it.

Games listed are rubbish. Dont waste your time

Dear was.09,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise in which currencies are your accounts held (bank and casino accounts)? Have you deposited any funds into this casino previously using the same payment method? Usually, international transaction fees are managed by banks.

However, since you already cancelled the transaction, I'm not sure how we could be of any help.

Thank you very much in advance for your reply.

Best regards,

Petronela

Dear was.09,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.