The player from Switzerland was dissatisfied with the casino's services. The issues included undesired bonuses, lack of payouts, and inability to block the account. Despite our team's attempts to gather more information and resolve the matter, the player did not respond to our queries. As a result, we were unable to investigate further and had to reject the complaint.
Mr Sloty Casino - Player is dissatisfied with the casino services.
Amount: 10,000 CHF
Mr Sloty Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
11 months ago
Translation
Very poor casino, only conning. When one wishes to block, they don't. They only give bonuses; no payouts.
Automatic translation:
Public
Public
11 months ago
Dear Sejdeta,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino refuses to process your withdrawal? Have you made any successful withdrawals before?
Have you tried contacting the casino to exclude yourself from receiving bonuses?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
