The player from the UK had requested a withdrawal from Mr Sloty Casino but received no updates. They had reached out to us for assistance, providing a screenshot of their withdrawal request. Despite our attempts to mediate previous issues, we had received no response from the casino, which had a history of ignoring our efforts to resolve similar complaints. Consequently, we had to close the complaint as "unresolved", which negatively impacted the casino's overall rating. Unfortunately, as Mr Sloty Casino was operating without a valid license, there was no regulatory authority the player could turn to for assistance.
Mr Sloty Casino - Player experiences delayed withdrawal.
Black points: 284
Amount: £1,300
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Mr Sloty Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
10 months ago
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10 months ago
no Updates on my request. When I ask, they copy and paste some paragraph then end the chat without allowing me to ask further questions. Disgusting
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10 months ago
Dear theoaedwards1990,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from Mr Sloty Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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10 months ago
No worries and I’ve sent the screenshot. Is it worth seeking legal advice if they don’t pay?
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10 months ago
Dear theoaedwards1990,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strongly advise steering clear of this casino. Unfortunately, as they operate without a valid license, there's no regulatory authority you can reach out to for assistance. I wish I could be of more help.
The casino can reopen this complaint anytime.
