Mr Bet Casino - Withdrawal of player's winnings has been delayed.

Tried to withdraw, they said they needed to verify. Waited 6 days, they said they needed me to submit my documents again, "repeadly", and did not provide any information on why they weren't accepted to begin with. It's now been over 48 hours again since I done so, and still haven't heard anything back.

Dear Ivy.Rose,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Ivy.Rose,

Have you received your withdrawal from the casino yet?

Nope. And tomorrow has been 14 days since I made a withdrawal request.

What I'm confused about is the fact that I had already BEEN verified BEFORE I made a request.

I understand these thing's take time, but I have not cheated, was already verified, and I had to submit my ID an additional 3x already. Now it's been my payment method 2x now.

Thank you for your reply, Ivy.Rose. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Do I understand correctly that the documents you provided 2 weeks ago have not been approved yet?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

Dear Ivy.Rose,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.