HomeComplaintsMr Bet Casino - The player struggles to verify his account.

Mr Bet Casino - The player struggles to verify his account.

Amount: €4,000

Mr Bet Casino
Safety Index:High
Submitted: 20 Oct 2022 | Case closed : 08 Nov 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player struggles to verify his account as the casino does not accept his proof of address. The complaint was closed as the player stopped responding.

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2 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Hello Ele4NooR,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you sent a proof of address to the casino and did they respond to you since?

Looking forward to your answer.

Regards,

Nick

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2 years ago
Translation

In the meantime I got an e-mail saying that apparently my pay slip is now accepted as proof of address and I am now in the verification process again

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2 years ago
Translation

Verification has been running since September 30th after I requested withdrawal on September 28th.

My identity and bank details have already been verified. I used my identity card and my bank card as well as proof of the transfer to the casino.


All documents that can be found under the links were sent in as proof of address

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2 years ago

So which documents are still not verified?

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2 years ago

Dear Ele4NooR,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

The complaint will be now closed for the above mentioned reason.

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2 years ago

Duplicate post.

Edited by a Casino Guru admin
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