The player's withdrawal is delayed for 3 weeks. The complaint was resolved as the player received her winnings.
Mr Bet Casino - The player's withdrawal is delayed.
Amount: 4,000 R$
Mr Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
IT'S BEEN ABOUT THREE WEEKS I'VE BEEN TRYING TO WITHDRAW THE AMOUNT I WON IN A GAME, WHENEVER I ASK IN THE CHAT THEY SAY THAT THEY ARE VERIFYING MY DATA AND UPDATING, BUT IT JUST STAYS LIKE IT, THEY DON'T GIVE ME POSITIONING A RIGHT DATE.
Automatic translation:
Public
Public
1 year ago
Hello BRUNA,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first ever withdrawal in the casino? How long exactly is the withdrawal pending? Is your account already verified and if yes, since when exactly?
When was the last time the casino responded to you and what was it about?
Please note that we recommend to wait at least 14 days after finishing the verification to receive the first ever payout from the casino.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Yes it's my first serve.
The withdrawal has been pending for 18 days.
About the account being verified every time I contact them each one says one thing. I'm still not sure.
It was the 8/06th to tell me that they are updating my name on the profile.
Automatic translation:
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