Mr Bet Casino - The player's verification is stuck.

this casino doesn't let me verify or anything, it's a scam I've been waiting for my 200 euros for like 1 whole month and when you talk to gmail, they answer you with verify again, but that's a scam, I want my money because charging money if I know it can but help you no, I just want to know why they don't want to give my money

Hello georgigmg07,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you begin the verification process? Which documents are already verified and which not? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I've been trying to verify for 1 month and it never lets me, I always get an error and it's rare that it's only on this site, you talk to them through the help email and they always say the same thing and they don't help you

I've entered real money and that's why I want my money, because you can enter money without verifying but you can't get mine out, if I had my money I would never make more bets here,

I hope people see it and don't use it because there is no more scam than this

Hello georgigmg07,

Could you please forward your communication with the casino to nikolas.b@casino.guru?

for what ? there will be a solution

I just want my money, I can pass captures of my income

the worst casino you can play , no answers , no fixes , avoiding fixing the problem like that , that 's how things are going , hopefully not over there trusting in this shitty casino

this is outrageous that they do not help you with your problem, I wrote to gmail again and they do not respond and do not give solutions or help to recover my money

Hello georgigmg07,

Can you please forward the requested communication? Please note that we won't be able to help you if we won't have more information regarding the case.

I sent the email and I did not receive a response, if you can send me an email so that we can communicate, because I have spoken to everyone about mr.bet and they did not answer me, I only answered with the same thing and there is no solution

Please forward it to nikolas.b@casino.guru.

Thanks in advance.

I have already sent you 3 emails and no one answers, this is hesitating people

nothing is fixed like that I regret having trusted you,

That my... casino,

no response

I'm still waiting for you to write to me

Dear georgigmg07,

I've requested the communication between you and the casino and you did provide only basic written text in the e-mails which you can freely post here.

that is the capture of my email that I sent to the account that I was supposed to talk to and nobody answers, it is a very big fake, I hope that nobody trusts this casino again, because I lost my money and patience with who I should not, you embarrass others

Do I understand it correctly that you played away your balance? Is the complaint no longer relevant?

I want my money and this is a game, because my money hasn't even been returned to me

I don't know what you understand

but I hope your casino falls

it was a mistake to spend mk money there

I wrote you 2 times and you didn't answer me

look at the money coming in

real money, I can enter money and it is done in a matter of seconds, but what about my money?

because the help is not useful, because my money is not returned?

Dear georgigmg07,

I hope you clearly understand that we are not Mr Bet Casino, we are casino.guru who is trying to help you resolving your issue with Mr Bet. Can you please forward the requested proof to nikolas.b@casino.guru? If not we will be forced to reject the complaint due lack of evidence.

I already have the verification and still they don't deposit the money, I can't believe what is happening with that casino

Hello georgigmg07,

I'm glad to hear that your account is verified. Please note that it might take up to 14 days for the withdrawal to be processed. The timer will be now set on you. Let us know if the money would arrive or there would be any update from the casino.

ok, i'll be patient

I haven't received anything yet

Thank you georgigmg07 for the update. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi georgigmg07,

I've just reviewed your case and fully understand your concerns regarding the delayed payout. I'll try to help you by contacting the casino.

Dear Mr.Bet Casino, I'd kindly like to ask you to join this conversation and participate in the resolution of the complaint. Could you please share more information regarding the current status of the player's withdrawal request? Are there any specific reasons for the delay?

Hope to hear from you soon.

Regards,

Natalia

Dear All,

The user has successfully passed verification and his withdrawal has been processed. We sent the money from our side to the payment provider for processing, the funds were deducted from the game balance.

The user has to wait until the payment provider processes the transaction and the funds will be credited to his account.

We will be very happy to receive an update from georgigmg07 once he receives his withdrawal. He can contact the support team via chat or email support@mr.bet

We apologize for the inconvenience that the verification process may have brought.

Best regards,

Mr.Bet Casino team

Dear Mr.Bet Casino team, thank you very much for the information.

Dear georgigmg07, as you can see the casino representative confirmed that your winnings have already been paid out, but I'll kindly ask you to be patient about it since it still can take some time till the funds get to your account. Let's hope for a positive outcome anyway! I'll set the timer for 7 days, please inform me if you receive your money within the set timeframe.

Kind regards,

Natalia

Dear georgigmg07,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Dear georgigmg07,

Unfortunately, we haven't heard from you for a while and we cannot keep resolving your case without your cooperation. I will be forced to reject your complaint for now, but you can request to reopen it at any time.

Best regards,

Natalia