The player from Brazil has been trying to withdraw his winnings since December. After the troubles with payment methods were settled, the player received his winnings and the complaint is now resolved.
Mr Bet Casino - Player's withdrawal hasn't been processed.
Amount: 4,500 R$
Mr Bet Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good morning, I've been trying to redeem my prize since December.
My account is verified all right, every time I request the withdrawal of my failure gain.
I ask why one time he says it's a problem with my bank, another time he says my account doesn't exist.
But I use my account daily and everything is fine, including the transfers via pix to play were made from that same account.
Which, by the way, are made at the same time, but as I obtained gains, it seems that they are putting several obstacles so that I can't redeem the value, which in this case is now R$ 4,500.00.
I don't know what else to do to receive what is rightfully mine.
I ask that you only deposit what I have won so that I can continue playing without worrying about not being able to withdraw.
I have several complaints, via chat, email.
It would be easy to solve the problem if they made a pix the same way I did to play, and now to receive.
Automatic translation:
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2 years ago
Dear Welington,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Do I understand correctly that you're trying to withdraw money by the same payment method that you used to make the deposit?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
I emailed the rest to Kristina.
They claim that my account is invalid, that I have to go to my bank, when I made the pix play I didn't have any bureaucracy, my account is verified as it says that my account is non-existent.
Does it exist only when it's to pix to play?
Why does she just give that doesn't exist when she receives?
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2 years ago
Thank you for your reply and email, Welington. Have you tried withdrawing your winnings by an alternative withdrawal method?
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2 years ago
Translation
I only have this active bank account.
And honestly even if I had another I would be afraid to try because I had many problems with the verification, several setbacks that I almost gave up.
Everything on this platform seems to be difficult, from the time of making the verification, which was not easy at all, to the time of making the rescue.
The only facility I found on this site was to transfer my money to play.
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2 years ago
Thank you very much Welington for your providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Translation
Thank you very much for now, I just want to resolve this situation in the best way possible.
Automatic translation:
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2 years ago
Hello Wellington!
From now on, I will take care of your complaint. I would like to invite representatives of Mr Bet Casino into this complaint in order to help us resolve the withdrawal problem.
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2 years ago
Dear All,
We informed the user that it’s not possible to fulfill his withdrawal request because of invalid bank requisites. We asked the user to provide us with the correct account details.
The user continues to specify similar invalid details.
Please kindly be informed that we cannot make a payment to the specified details and you the user need to contact his bank for clarification.
To our regret, the withdrawal request will continue to fail until we receive other details or a response from the user.
Best regards,
Mr.Bet casino
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2 years ago
Translation
Good morning, I'm here to congratulate the guru casino and the mr.bet casino I managed to make my withdrawal.
Thank you all
Automatic translation:
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2 years ago
Hello Wellington!
Thank you for informing us with the good news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
