The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Mr Bet Casino - Player’s withdrawal has been delayed.
Amount: €500
Mr Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I am contacting you regarding a withdrawal request at mr bet.
I made a withdrawal request of €500 about a week ago and it was being processed the next day.
Nothing has happened since then
the live chat writes me that the payment from your side is successful and I have to wait for the bank to approve the payment.
It is not the first payout and it has never taken so long to pay out.
And this online casino is also in the online casino list that pays out the fastest or immediately, even on weekends etc.
My account is also fully verified.
I hope that you can help me a little further.
Thanks very much
Kind regards
Automatic translation:
Public
Public
2 years ago
Dear Nataliek,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Before we move forward with the complaint, could you please clarify when exactly you requested this withdrawal?
Looking forward to hearing from you
Best regards,
Kristina
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