The player from Germany had requested a withdrawal of €800 from MrBet on 01.08.24, expecting it to be processed within 48 hours as per the casino's terms. Despite having a verified account and no history of issues, the processing was delayed, supposedly due to high demand. The player suspected stalling tactics and had saved the chat histories. The issue was resolved after the player threatened legal action and media involvement, which led to the approval of previously rejected documents and a successful payout.
Mr Bet Casino - Player’s withdrawal has been delayed.
Amount: €800
Mr Bet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
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Hello everyone. You helped me so well last time that I would like to ask for your assistance once again.
I requested a withdrawal of €800.00 from mrbet.at. Transaction ID: 71097654 from 01.08.24. According to the Terms and Conditions and Chat Support, the withdrawal should take up to 48 hours.
Previously, I never had any issues, but since this withdrawal is a larger amount, the processing is being delayed, supposedly due to high demand which might cause longer processing times. My gut feeling tells me this is just a stalling tactic, and I mentioned in the chat that this procedure is unacceptable, but nothing has changed for the past 3 days.
My account is in good standing, I am verified, and all previous withdrawals were processed within 48 hours without any issues. I have not used any bonuses or similar offers. I have saved the chat histories.
Thank you very much in advance for your help and support. Best regards, Sabse
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2 months ago
Hello Destinyw_23,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed.
Looking forward to your answer.
Regards,
Nick
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2 months ago
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Hello, I have been verified since June 4th and have attached the proof
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I just got this answer
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2 months ago
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I have not used a bonus but only my deposit so I cannot have violated the bonus conditions I am very careful about that
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2 months ago
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The first time I asked was after the 48 hours had passed. I requested payment on Thursday 1 August around 6/7pm
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2 months ago
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this is an absolute impertinence of mrbet
On June 4, 2024, my account and also my mifinity account including all documents were successfully verified and now they are seriously coming to me with this: see screenshot
apart from that, they didn't pay out on mifinity 1 1/2 weeks ago
I knew it was just a delaying tactic, it is unbelievable and the requirement is not justified
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2 months ago
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I'm getting really pissed off. They're completely screwing me over. All documents are being rejected even though everything that was requested is on file. On top of that, they want a bank statement from myinfity even though bank statements don't exist there 😡 I still provided my transaction confirmation that you receive by email to mrbet, which is seriously not accepted. It's a disgrace. I paid the €30 deposit on August 1st from the balance I had on myinfity, so I didn't transfer any money from my bank account to myinfity. Everything was done via myinfity. Even on the website and not the app, there are no bank statements and you can't see my name under transactions either, but that's why there's the damn transaction ID.
IF THAT'S NOT A TRICK AND A stalling tactic then I don't know
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2 months ago
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I received all of this as a PDF proof from me and although all of the conditions are met and all of the data is more than visible, it is constantly rejected
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2 months ago
Hello Destinyw_23,
Did you try to send the documents through their e-mail support as they can even answer you to explain what might be the issue with the documents?
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2 months ago
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Hello dear team. I wanted to thank you all from the bottom of my heart. You can close the ticket. After threats from a lawyer and the press, the documents that had previously been permanently rejected were suddenly approved and paid out and so I was able to successfully donate it to the animal shelter 🥰 thank you very much and I wish you all the best and stay healthy
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2 months ago
Dear Destinyw_23,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues.
We are here to help.
Best regards,
Casino.Guru
