The player from Germany experienced issues withdrawing her winnings. Her withdrawal requests kept getting cancelled. Two days after submitting the complaint, the player informed us that her withdrawal request was finally successfully processed and received. The issue was likely on the payment service provider's end. The complaint was closed as 'resolved'.
Mr Bet Casino - Player's withdrawal has been cancelled.
Amount: €270
Mr Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Dear G,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please specify which withdrawal method you used? Do I understand correctly that it was the same as previously?
Have you accumulated your winnings with or without an active bonus, please?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
As you can see, 400 euros were recently paid out and again below, of course you pay 30 times in here before you can make a good payout, but that's not the point, it's always about things being done like canceling payouts, no information about Establish, hold off time,
annoyance and that you play again, serious certainly looks different.
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2 years ago
Thank you very much G for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Translation
NO ANSWER AND THE PAYMENT WAS ABORTED AGAIN WITHOUT GIVING REASONS
Neither can I take any other payment method than this one like me
ALWAYS TAKE, HAVE
THE MONEY IS NOW BACK IN THE PLAYER'S ACCOUNT
YOUR WITHDRAWAL REQUEST FAILED Sorry, your withdrawal request failed. Your money has been returned to your Mr Bet account. Please create a new withdrawal request or try another payment method.
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2 years ago
Translation
unfortunately my problem with mr bet has still not been resolved, i should wait or another
Withdrawal form like take crypto but I can only withdraw money to my account because I
only have one thing and b because they don't allow any other form of payment, whatever was possible ...
please help me, i request payments and after 2 days the standard mail again, payment
failed ....
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2 years ago
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hello today was paid after my constant urge the money came to my account as quickly as it is never done before, but i don’t pay anything more to mr bet, you seldom have as much trouble as i had ......
thanks here again.
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2 years ago
Dear G,
I apologize for the delayed response. It looks like there were some issues on the payment service provider’s end, but anyway, I’m glad to hear the good news!
Thank you for using the Casino Guru complaint resolution center. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Andrej, Casino.guru
