The player from Brazil had his winnings capped as if they would have been generated from Free Spins solely. The player claimed 2 types of bonuses on the same day. A deposit bonus (100% bonus + 100 FS, 50 FS per day) and a no-deposit bonus (50 FS). The casino likely thought that the earned winnings were obtained using the no-deposit bonus with a maximum cashout limit. However, this bonus was lost on the same day when both bonuses were claimed, and the disputed winnings were obtained from the second batch of Free Spins received on the next day (part of the deposit bonus), which was not limited by the maximum cashout amount. Although no representative responded in the thread, the player confirmed that the casino had returned the disputed winnings to him and that he had already successfully withdrawn them. The complaint is resolved.