Mr Bet Casino - Player’s winnings have been capped.

Habe auf der 368.00€ gewonnen.

Mir wurden dann 288.18€ davon wieder abgezogen, als ich das Geld auszahlen wollte.

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have accumulated your winnings with or without active bonus? If you have activated a promotional offer, please forward its link, I would like to check bonus terms and conditions. Have you deposited any funds into your account?

Have you tried to communicate this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Ich habe mich registriert und eingezahlt.

Dass ich mit meinem eingezahlten Geld nur 50€ gewinnen darf war nirgends ersichtlich!

Davon geht man auch nicht aus!

Das ist nichts weiter als SCAM.

Dear Michael,

I’m very sorry but you haven’t answered any of my previous questions. Could you please advise if you have accumulated your winnings with or without active bonus? If you have activated a promotional offer, please forward its link, I would like to check bonus terms and conditions. Have you deposited any funds into your account?

Have you tried to communicate this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Please understand that all the requested information is essential if we wish to proceed with the case.

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.