HomeComplaintsMr Bet Casino - Player’s struggling to withdraw winnings.

Mr Bet Casino - Player’s struggling to withdraw winnings.

Amount: $1,600

Mr Bet Casino
Safety Index:High
Submitted: 12 Jun 2021 | Case closed : 27 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Chile cannot withdraw the winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

I can't withdraw my money I have more than what is supposed to be required to withdraw but it won't let me

Automatic translation:
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3 years ago

Dear Daniela,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina


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3 years ago

Dear Daniela,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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