The player from Chile cannot withdraw the winnings. We rejected the complaint because the player didn't respond to our messages and questions.
I can't withdraw my money I have more than what is supposed to be required to withdraw but it won't let me
Dear Daniela,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?
Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any. Alternatively, you can post it here.
Looking forward to hearing from you.
Best regards,
Kristina