The player from Brazil was experiencing difficulties withdrawing their winnings due to ongoing verification. The issue was successfully resolved, the winnings were paid.
Mr Bet Casino - Player’s struggling to complete the account verification.
Amount: 6,700 R$
Mr Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
A week ago I won 6700 respecting the casino bonus rules running on the casino table 118,000 reais, because in the end I won 6700, but mr casino keeps failing my documents for withdrawal, I enter the chat they say I have 24 to 48 hours to resolve document verification and nothing .... they just keep failing my documents ... I just wanted to get my money .... can you help me please
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3 years ago
Dear Willian,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been advised what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Hi, I'm already two weeks away sending documents very seriously... several times, they keep failing, then the verification process takes longer than usual... I think my friend is doing it on purpose... I really need yours help to receive...
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3 years ago
Thank you very much, Willian, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hi Willian,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Mr Bet Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
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Ok, I'll be waiting, the site is cool, but you can't do that... like I sent my documents right. They will get my pix just right....
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3 years ago
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look at the fifth time the guys don't want to pay aaaaaaaaaaaaaaaaa.
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3 years ago
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Problem solved.... super I recommend the casino mr.bet the best casino to play ..... thanks a lot there help... I'm glad I received my winnings ....
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3 years ago
Dear Casino Guru team,
The User was successfully verified. This issue can be considered as resolved. For our part, we provided all possible assistance at each stage of verification. We are glad that the User managed to upload the necessary documents.
Best regards,
Mr.Bet casino team.
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3 years ago
Hi all,
Thank you for your replies.
Dear Willian,
I'm glad to hear that you received your winnings. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
