Mr Bet Casino - Player’s struggling to complete KYC verification.

Esse CASINO demora para validar a conta e demora para levatamento 275$BRL imagina se fosse muito dinheiro e fica com enrolação.

Dear sirrogerisem,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. It can take a few business days to collect and review all documents.

Could you please advise which documents you provided and when exactly? Could you please confirm that you provided all the required documents?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Olá ,Kristina , Envie os documentos que pediram, estou esperando a verificação KYC. Obrigado.

Thank you for your reply, sirrogerisem. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Olá Kristina, Sim, Enviei todo os documentos para verificação de acordo com as regras da KYC. Estou esperando eles ativar minha conta. Obrigado.

Could you please advise when exactly you submitted the last document?

 Olá, Kristina , Foi no dia 2022-04-19 tirei a captura de tela do cartão e o histórico do cartão do banco. Obrigado.

Thank you. In this case, I would recommend that we wait for one more week to give the casino enough time to review your documents. I will set the timer for additional 7 days and if there is no development within this time frame, we will intervene. Please, keep us updated in the meantime.

Olá ,Kristina ,Esse fica só enrolando para não paga envie os meus documentos KYC certos. não sei como vocês classifica esse é casino como bom . Obrigado.

Olá ,Kristina ,Esse fica só enrolando para não paga envie os meus documentos KYC certos. não sei como vocês classifica esse é casino como bom . Obrigado.

Dear sirrogerisem,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Olá ,Kristina , Mandei todos os documentos que pediram. Estou esperando a verificação. O atendimento desse precisa melhorar. Obrigado.

sirrogerisem, please note you are talking to a Casino.guru employee and not the casino, and I haven't received any documents from you. Do I understand correctly that there haven't been any developments since our last conversation?

Kristina, Enviei todo os comprovantes do meu cartão de credito, é mal atendimento mesmo. Obrigado.

Again, I have not received anything from you to my email address kristina.s@casino.guru. Please understand that you need to provide all the required information, otherwise, we will not able to proceed with this case.

Estou agradecido por tudo o que você fez e o casino GURU. tudo deu certo, a conta foi verificada e saque na conta. Obrigado por tudo.

Awesome news, sirrogerisem. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.