Mr Bet Casino - Player’s struggling to complete account verification.

Hallo ich möchte bei Mr Bet eine Auszahlung vornehmen.

Von 800 Euro. Ich werde seit 2 Wochen vom Support Mitarbeiter hingehalten das ich mich noch mit der Überprüfung meiner hochgeladenen Dokumente gedulden muss.

Bitte helfen Sie mir das die mein Geld auszahlen.

Dear Shahinhh2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Ich habe am 15.06.2022 eine Auszahlung beantragt und seit dem warte ich auf meine Verifizierung, ich habe alle erforderlichen Unterlagen eingereicht. Der Support sagt mir immer das ich auf eine Email warten muss.

Thank you, Shahinhh2, for your reply. Do I understand correctly that you were been asked to wait for an email with further instructions on how to complete the KYC verification? Have you verified your email address in the past, please?

Dear Shahinhh2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.