Mr Bet Casino - Player’s struggling to complete account verification.

Mr Bet verweigert die verevezierung obwohl alle Dokumente korrekt sind und deshalb zahlen sie nicht aus

Dear Rob,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Ich warte jetzt schon seit über einer woche das das Konto freigegeben wird! Sie verweigern die Einzahlungsmethode obwohl ich Fotos von meiner Bankomatkarte vorder und rückseite Screenshots von meinem Konto und Screenshots von meinen Kontoauszügen gesendet habe wo auch die einzahlung bei mr bet lar ersichtlich ist!

Ausserdem wird die adressbestätigung verweigert obwohl ich die abrechnung der Hausverwaltung mit sämtlichen adressdaten und erst 1 monat retour das schreiben verweigert!Dann habe ich amtliches schreiben meldezettel gesendet wird auch verweigert

Thank you very much, Rob, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi Rob,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Mr Bet Casino to the conversation to participate in the resolution of this complaint.

Dear All,

Rob's account was verified successfully. He managed to provide necessary documents. 

Unfortunatelly, Rob asked his account to be closed and all his data deleted right before his acount was complitely verified. 

We consider this issue as not relevant anymore.

Best regards,

Mr.Bet Casino team

Dear Mr.Bet Casino team,

What happened to the winnings of €900?

Dear Peter,

We are sorry for not mentioning the winnings in our previous response. The user played his balance. The user had spent his winnings before being fully verified. The withdrawal request failed as there were no more funds on the users balance.

Best regards,

Mr.Bet Casino team

Thank you Mr.Bet Casino team for the update.

Dear Rob,

If you played your winnings down to zero, I'm afraid there's nothing we can do for you. Can you confirm that you lost your winnings?

Unfortunately, we’re rejecting this complaint because the player stopped responding to our messages and questions and, according to the casino, his account was verified and closed.