The player from Italy requested a withdrawal two weeks ago and has been waiting since March 9th without resolution. He finds the support responses insufficient and is frustrated by the quick recharge process while facing delays with his payout.
Wildsino Casino - Player’s withdrawal is delayed.
Amount: €1,200
Wildsino Casino
Safety Index:Above averageSafety Index
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7.8
Wildsino Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
3d 11h 40m 58s
Case summary
3 days ago
Public
Public
4 days ago
Translation
I've been waiting for the payment since March 9th, the support is responding with sufficiency.. on the contrary, recharging the game account is fast and intuitive.. now a personal matter, if I will be able to cash out. I will ask for my account to be cancelled
Automatic translation:
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3 days ago
Dear bostikiller,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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3 days ago
Translation
good morning kristina, I made a withdrawal previously dated March 6, 2025 with success. Subsequently I made three withdrawals dated March 9, March 10, March 11 for a total of € 1200. The live chat customer service with which I managed to speak continues to tell me to wait without giving me concrete answers. The winnings were not made with bonus money. But with real money, I also sent a copy of my bank details printed by my bank where the name of the bank, my personal data and all the codes, IBAN BIC current account number are clearly present. While I had already sent my documents front and back, identity card and tax code for some time. My profile does not need further verification as written in my personal area.
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3 days ago
Translation
unfortunately, i don't know what kyc verification means. No Life chat operator i was able to speak to told me about having to provide documentation or further verifications. thank you in advance, i wish you a good day.
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Casino Guru is examining the case
