The player from Portugal has a problem where a deposit he made does not appear in his casino account, despite the money being debited from his bank account. He requests a prompt resolution to the issue.
Solverde.pt Casino - Player's deposit is missing.
Amount: €23
Solverde.pt Casino
Safety Index:Very highSafety Index
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9.6
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Opened
Current status
Waiting for player to reply
26d 10h 53m 9s
Case summary
3 days ago
Public
Public
4 days ago
Translation
Hello very good afternoon, I made a deposit on this website and it never appeared on the website. The money was debited from my bank account as you can see in the attached document and it doesn't appear here.
I would appreciate it if you could solve this problem as soon as possible!
Thank you very much.
Automatic translation:
Public
Public
3 days ago
Dear offruben,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
offruben has 26d 10h 53m 9s to reply
