Mr Bet Casino - Player's large withdrawal of 32,000 is delayed.

I have been unable to withdraw for 3 weeks since the 17/03, and every response is that I can withdraw in 48 hours, but 3 weeks is well beyond 48 hours.

Now they're saying there is a delay in payments.

I know the weekly limit is 25 thousand, so I made multiple withdrawal requests. Of the 70 thousand I had, I was able to withdraw half, but this remaining 32 thousand is taking too long. They asked for proof for verification when I withdrew half, and although I have been verified, I still have not received my funds.

Dear crevelari,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

This is still being processed, they told me that the financial department checks it manually and that they are reviewing my earnings, but they are the same earnings that were already paid weeks ago. I didn't use the bonus, I talk to them and every day the same 48-hour response and not to lower the balance so as not to cancel the withdrawal request.

I really like the casino, I'm almost ready to become president, I've been a user of this casino for a long time. I know it's a great casino.

But this delay is bothering me for another 3 weeks

Thank you very much, crevelari, for providing all the necessary information. I will now transfer your complaint to my colleague Jakub (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello crevelari,

My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite Mr Bet Casino’s representatives to join this discussion in order to resolve this issue.

Dear Mr Bet Casino,

Could you please provide an update on the status of the player’s withdrawal request?

Best Regards,

Jakub

Thank you very much for your help, as I mentioned above, I really like the casino, I always recommend it to be a reliable casino, but this delay is very annoying. I'm a player almost becoming president. I highly recommend the casino

Hello crevelari,

Thank you for the update of your withdrawal status and for providing additional evidence.

Dear Mr Bet Casino's representatives,

Could you please explain what is the reason for blocking the player from her account?

Thank you in advance for your reply!

Best Regards

Jakub

Thank you for your help Jakub.

Being blocked upset me, because I've been trying to withdraw this money since March 17th, which I repeat was 70 thousand, I managed to withdraw half, the rest of the money is from the same balance that has already been paid, but it's the casino's direct responsibility to do so, it's in the clause 3.1.7.

But I just want to receive what is mine, it's in the balance, the account has already been verified several times, I've already shown all the documents, I just want my money, which I've been trying to withdraw since March 17th.

In the photo it shows that I have verified that I have 33615, I have 28100 and orders open since the 17/04 and now another 5515 to withdraw.

I received an email from mr bet but with no response regarding the withdrawal and no response as to why it was blocked.

follow the answer

Hi Raquel!

Thank you for contacting our team!

We would like to inform you that your account is currently under security review by the relevant department, and is currently blocked. When we have updated information, we will inform you by email.

Please contact us if you have additional questions. We are always happy to help.

Yours sincerely,

Gaming Club Support Manager, Tiago

Dear Jakub,

Regarding the temporary account suspension under section 3.1.7 of our terms and conditions, we would like to request additional time to provide comprehensive evidence of the rule violation and further details regarding the user's case.

We are committed to cooperating fully with your inquiries and will expedite the process to provide the necessary information as soon as possible.

Thank you for your understanding and patience as we work through this matter.

Sorry, the problem is not the blocking, but the withdrawal, which has been unpaid for almost 1 month, I repeat, it's the same balance that I managed to withdraw half of, I already withdrew 35 thousand, and when I took half, there was no problem with violation. I believe that if there were any problems I wouldn't be able to get that 35 thousand.

However, the amount grew because I played. Then when I won a high amount again, the blockade came.

I repeat, if you want to block me, that's fine, I'm very upset with the casino, because before the block they said that I was supposed to rest assured that I would receive the amount within 48 hours. Every day I got in touch via chat with the same response for 48 hours.

Now it's been 1 month and I haven't been able to withdraw a single cent from the remaining amount.

Mr Bet, you want more time, I won 70 thousand almost 1 month and a half ago, I believe that is enough time to get an answer. And if there was a problem, not even half would you pay me and you did, I just want to receive it, you can leave the account blocked, I just want the money

Dear Mr Bet Casino representatives,

Thank you for providing additional information for this case. What is your time expectation to resolve this particular issue?

Thank you in advance for your reply.

Best Wishes,

Jakub

Dear Jakub,

We've emailed evidence of a rule violation on our platform. We appreciate your review.

Dear Mr Bet Casino,

Thank you for providing the supporting evidence, which effectively proves the player's violation of the casino's Terms and Conditions.

Dear crevelari,

I regret to inform you that we are unable to offer further assistance in this matter. Unfortunately, I must reject this complaint as 'UNJUSTIFIED' due to clear violations of the casino's Terms and Conditions. I strongly advise reviewing the casino's T&C carefully before engaging in any future play to prevent similar issues from arising.

Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

Best Regards,

Jakub